Customer Service Sales

**** ** ******* *** # * West Hollywood Ca *****

Phone 714-***-**** . E-mail **********@*****.***

SHEELA ABDI

Objective

To secure a challenging position in Human Resources,

Recruiting, Sales, or Management in order to contribute to

the success of a dynamic organization which will enable me to

apply my experience, education, and creative skills to the

benefit of the organization.

Skills and Characteristics

Dedicated business professional with strong analytical and reporting

skills. Proven ability to manage a staff of customer service and sales

representatives. Innovative, goal-oriented, and creative approach to

delivering results. Strong sales and customer service background. Proven

ability to work under high stress. Team player with outstanding

interpersonal and problem-solving skills. Excellent communicator capable

of developing and nurturing professional business relationships and

delivering informative and persuasive presentations, strong organizational

skills. Proven ability to manage multiple projects simultaneously while

meeting inflexible deadlines. Creative and results-oriented professional.

Fluent in FARSI, completed four years of FRENCH in high school, some

knowledge of conversational SPANISH. Advanced knowledge of Microsoft

Office Suite, Windows, Quick-books, etc.

Professional Experience

01-2009/ Present LEWIS MANAGEMENT GROUP, INC.

Sherman Oaks, CA

Vice President of Recruiting

. Ensured receipt of completed requisition for all

job postings. Worked closely with HR Coordinator

to ensue pertinent information is input into all

internal and external posting systems. Work with

Recruiting Manager to create advertisements and

place in appropriate newspaper, magazine, etc.

Played a strong professional sales role while

recruiting, screening, testing and interviewing

applicants for exempt professional level

positions.

. Conducted screening interviews with qualified

primarily exempt professional candidates from the

internal job posting system and from external

applicants. Screened out those candidates who do not

meet the minimum qualifications for the specific job,

recorded reasons for rejection and informed

candidates. Works with HRC to coordinate interview

schedules with others as needed. Provided guidance

and direction to HRC to perform reference checks as

necessary. Ensured that all necessary pre-hire

testing for all candidates has been performed.

. Negotiated compensation package with hiring manger

and extended offers to candidates. Negotiated

additional perquisite benefits as needed: relocation,

sign on bonus, etc. Works closely with HRC to prepare

all documentation necessary for the start of

employment and orientation. Seek out and develop

positive relationships with clients to maintain a

pool of qualified job applicants. Develop creative

methods of networking and sourcing candidates

02-2008/ 01-2009 ABIGAIL ABBOTT STAFFING

Newport Beach, CA

Recruiter

. Called upon prospective and existing customers,

assessing clients' needs, providing product and

pricing information, and presenting solutions

that met customer requirements. Partnered with

clients through strategic and consultative sales

approach to understand their business needs,

strategies and priorities to deliver a value-

adding business solution.

. Responsible for all phases of professional level

recruitment and selection process including

sourcing, interviewing, and coordinating job

offers.

. Played a strong professional sales role while

recruiting, screening, testing and interviewing

applicants for professional level positions.

Conducted screening interviews with qualified

professional candidates from the job posting

system and from external applicant while

negotiating house fee for acquired position.

08-2006/ 02-2008 US BANK CORP

Irvine, CA

Universal Banker III

. Opened and maintained all new accounts, provided

Consumer and Business customers with loans

including but not limited to; Personal, Auto,

Equipment, Home Equity. Assisted customers with

all of their financial needs, provided all

customers with excellent customer service at all

times, resolved all customer issues, assisted the

teller line when needed, provided approvals for

tellers.

. Met daily, weekly, monthly and quarterly sales

goals, ran reports, balanced the vault and ATM,

ordered cash for branch, conducted bi-weekly

staff meetings, conducted employee interviews,

assisted in hiring process, conducted in house

training for new employees, Officer Of Branch.

11-2004/ 07-2006 WELLS FARGO BANK

Agoura, CA

Lead Merchant Banker

. Assisted merchant customers with all of their

transactions as well as business needs. Advised

Consumer and Business customers of financial

needs within Wells Fargo to meet sales goals

while providing superior customer service at all

times.

. Created daily break and lunch schedule for teller

line, assisted Service Manager with employee work

schedule. Ordered cash for vault and ATM,

assisted in new team member interview and hiring

process. Assisted in new hire in house training.

05-1996/ 11-2004 ACE ENTERPRISES

Tustin, CA

Sr. Account Executive

. Maintained rapport with existing clientele.

Generated new business thru multiple marketing

efforts. Attended trade-shows for company as a

buyer as well as an exhibitor, designed and set

up booth, created and managed budget. Supported

Sales and Marketing departments in all areas,

created pricing brochures and literature for all

new and existing products, created excel

spreadsheets for competitor analysis as well as

monthly, quarterly and year end sales goals,

processed customer payments and tracked orders.

Education

2009- Present University Of Phoenix

anticipated graduation May 2010

Bachelors Degree in Business Administration

Minor in Human Resources

2004-2006 Pepperdine University

Grazziano School of Business

All references furnished upon request

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