Manager Customer Service
Resume:
Raymond D. Pollard
Raymond D. Pollard
Surprise, Arizona 85379
abkn8a@r.postjobfree.com
ht tp://www.linkedin.com/in/pollard/
SUMMARY
Committed, competent and organized manager ready to take on the dynamic
challenges of the rapidly changing and diverse field of Energy Control and
Resources. Extensive background in teambuilding, motivating and t raining
technical and non technical groups. Collect and analyze energy and utility data and
p repare presentations. Over 30 years of Energy Management and Controls
experience.
Skills of I n terest I nclude:
Workgroup Facilitation Conflict Resolution Cross Functional Team
L eadership
Process Analysis Upgrade Improvements Logical Problem Solving
Project Management Team Building Process I nnovation
Experiential T raining Facilitator T raining On-Time Implementation
Consensus Management Customer Service Constraint Theory
M anagement
Electronics Technician Resource Efficiency Carbon Footprint Reduction
M anager
Prepare for LEED Water Reclaiming and Solar and Renewable
Certification Conservation R esources
PERFOR MANCE H ISTORY
Feb 2009 – July 2010 Sain Engineering & Associates Birmingham, Alabama
Job Title: Resource Environmental Manager (REM)
KEY RESPONSIBILITIES & MAJOR ACHIEVEMENTS
I worked with the Luke AFB Energy team looking for ways to meet the
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Government’s mandates.
I worked with the Civil Engineering Division in
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Developing projects
o
Investigating new products, renewable resources and their applied
o
experience
Worked with FEMP regulations, and the DOE. Luke won 3 place, $500,000
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2009 of all AETC Bases for meeting goals and exceeding savings
requirements. For the year 2010 Luke AFB won 1.5 million dollars for coming in
first place for all AETC bases.
Dec. 2003 – Dec. 2008 MR Business Solutions Phoenix, Arizona
Job Title: Chief Executive Manager
KEY RESPONSIBILITIES & MAJOR ACHIEVEMENTS
Perform financial analysis for potential projects and programs
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Cut cost with energy auditing and demand analysis
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Develop cost savings strategies through client discussions, contract
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negotiations and other activities that a Senior Manager may be asked to
perform
Lead the development of client energy awareness programs
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Utilize client utility data to develop solutions supporting client goals
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Use knowledge of deregulation to apply supply procurement solutions
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Interface with the Client Relations executives and Client management
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Raymond D. Pollard
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Manage the energy programs for multiple clients simultaneously including
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sourcing of department resources to best accomplish objectives
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E DUCAT ION AND CERT I F ICATES
Syracuse University – Majors Accounting Boise State University – Electronics
CPA, Economics with a minor in Business E ngineering
L aw
Grand Canyon University – Management Original Board Member of AEE
(Team Leadership and communications)
Certified in Pneumatics Certified Boiler Management
Certified Sustainable Resources Lighting Control Management
More information and references on demand. Can relocate depending on salary.
Raymond D. Pollard
4
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