Manager Customer Service

* * * * ** E R Y R D . • P O R T C H A R L O T T E, F L 3 3 9 8 1

( 9 41 ) 6 9 7 16 6 6 • L O G A N R U N 3 @ E M B A R Q M A I L . C O M

** * * * ** E R Y R D . • P O R T C H A R L O T T E, F L 3 3 9 81

( 9 41 ) 6 9 7 16 6 6 • L O G A N R U N 3 @ E M B A R Q M A I L . C O M

DARLENE J. LOGAN

OBJECTIVE

To obtain employment in the financial environment, my area of expertise.

EMPLOYMENT

Beneficial Member HSBC Group

November 1978 November 2008

Senior Account Executive December 2002 November 2008

Provided exceptional customer service while helping clients with their

financial needs.

Processed payments and completed daily cash drawer audits.

Achieved personal goals through loan and insurance quotas.

Branch Sales Manager December 1994 December 2002

Conducted staff and individual meetings to motivate daily productivity and

review of any updates to policy and compliance.

Performed daily and monthly audit tasks with 100% pass rate on quality

and compliance audits.

Managed branch recruiting, hiring, training, promotions; recommended

and delivered performance evaluations and ratings.

Coached and mentored sales staff to ensure effective solicitation,

marketing and business development.

Assistant Manager April 1983 December 1994

Assisted branch manager in training of staff and daily, monthly audits.

Completed relief management assignments when branch manager was

unavailable.

Contributed to lowest delinquency in district through daily collections.

Cashier November 1978 March 1983

Prepared loan documents and closed loans with clients.

Handled customer inquiries and accepted all payments.

EDUCATION

Capitol Commercial College Bismarck, North Dakota

Secretarial Certificate April 1966

Bismarck High School Diploma

May 1965

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