Customer Service Manager

*** ********* *****

Ballwin, MO. *****

Home: 636-***-****

Cell: 314-***-****

E-mail: abkn6e@r.postjobfree.com

Ann DeWoskin

SUMMARY OF QUALIFICATIONS:

Self motivated and detail-oriented professional with a strong sales,

managerial and

Customer service background

Strong oral and written communication skills

Extensive fundraising and event planning experience for a non-profit agency

Strong organizational and time-management skills

Vast experience in relationship building with clients, volunteers and

colleagues

PROFESSIONAL EXPERIENCE:

July 2008-November 2009 - The American Diabetes Association - St. Louis, Mo

Fundraising and special event coordinator: Assumed and managed special

events including: Step-Out Walk to Fight Diabetes-managed two separate

fundraising walks in two different territories. BAD Ride -Bikers Against

Diabetes Fundraiser-VIP party, auction, dinner, awards, donor & sponsor

recognition & coordinate rides and routes)

. Recruitment of volunteers and committee members (succeeded

and increased volunteers in three different committees from

2008-2009)

. Secure logistics and management of events

. Seek corporate, foundation and individual sponsorships and

donors (Increased sponsorship goals 25% from 2008-2009) while

maintaining relationships with current and past

donors/sponsors

. Manage budget of $200,000

. Manage details of events including auctions, meal planning,

entertainment and public relations

. Community relationship building (public speaking to business

community)

1995-1997- Roosevelt Bank-Creve Coeur, MO.

Insurance Agent-worked with multiple companies to sell insurance.

. Top Producer in office

. Sold through multiple companies

. Worked independently

. Self-Motivated

1993-1995 - American Family Insurance-Ballwin, MO.

Office manager and licensed agent for nationally recognized insurance

agency

. Managed administrative responsibilities including customer

care and renewals.

. Solicited and successfully recruited new clients

1987-1993-Worldwide Insurance Company-Westport, St. Louis, MO

Worked as a property/casualty claims adjuster handling total loss files in

50 states across the United States. Other responsibilities included a

working knowledge of claims, their assessment, damage control, and final

settlements. Provided training and problem resolution.

Licenses:

Held licenses to sell auto, home, and life insurance in the state of

Missouri. (1993-1998)

Education:

University of Missouri, St. Louis-1984-1987

Incarnate Word Academy-1979-1983

Volunteer & Community Services

St. Joseph's Academy 2010 Auction, Live Auction Chair

Secretary for Christ, Prince of Peace School

Substitute teacher for Christ, Prince of Peace School

PTO-Head of yearbook and social committee

Team manager for Woodchips Soccer Team

Organized away soccer tournaments

Girl Scout Leader-2000-2007

References Available Upon Request

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