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Manager Customer Service

Location:
Tampa, FL, 33647
Posted:
September 27, 2010

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Resume:

SHAUN PETERSON

Telephone: 813-***-****

E-mail: abkn66@r.postjobfree.com

***** **** **** **, *****, Fl 33647

SUMMARY OF QUALIFICATIONS

. 4 Years of Developing Businesses

o Developing business plans for all departments (finance, sales,

operations, marketing, etc)

o Developing requirements and specifications for implementation.

o Implementing systems and processes for all departments

o Financial management including bookkeeping and budgets

. 17 Years of Developing IT Solutions

o Implemented large million dollar environments to small PC based

application systems.

o Designs include web, networks, databases, and processes

(backups, patches, etc).

o Support included troubleshooting and administration of users,

storage, security, and apps.

o 1500+ user base implementations

. People skills

o Professional (Derived from corporate environments and managing

businesses)

o Excellent communication skills (written & verbal)

o Conscientious (team and personal performance matters)

TECHNICAL SKILLS

. Operating System Administration : Windows (Desktop, NT & 2000), Unix

(Mostly HP, Solaris & AIX),, Citrix and Mainframe (MVS/ESA)

. PC: Microsoft Office Suite (Word, Excel, Access), Outlook, Quickbooks,

Photoshop, all PC software.

. Networking: WAN/LAN, TCP/IP, DHCP, NFS, DNS, SMTP, FTP, Wireless, some

Cisco Routers and Switches admin.

. Programming : SQL, HTML, PHP, Unix Shell Scripting, C++ and windows

batch

. Database Knowledge : MySQL,Oracle

. Web Servers (Microsoft IIS)

. EMS : Tivoli User Management

. Storage : EMC (Symmetrix), Network Appliances, SAN and NAS

configurations

. Backup Systems : NTBackup, Netbackup, Omniback, MC ServiceGuard (HA /

Failover/ clustering)

BUSINESS SKILLS

Strong Work Ethics Customer Service Oriented

Effective Communicator Quality Workmanship

Planner Results Focused

PROFESSIONAL EXPERIENCE

. 2006 Aug - present: Technology Specialist / Co-Owner / Part-time -

Xylante (http://www.xylante.com)

o Designed and developed multimedia elements (digital photography,

digital video, digital audio, vector and bitmap images and

graphic animations)

o Produced multimedia applications such as DVD presentations and

web video through media element capture using video,

photography, scan, and audio.

o Co-founded a technology business utilizing significant web

interface.

o Designed and supported web (PHP, HTML, MySQL) and PC multimedia

technology (Paint Shop Pro, Photoshop, Flash, Particle Illusion,

etc.)

o Supported network tech including wireless LAN, FTP processes,

and WAN firewalls

o Designed and managed MySQL and Access databases

o Prod. website & Dev website hosted by Microsoft IIS server

technology

o Creating operational procedures for operations and facilities.

Real Estate Manager

Interviewing tenants Advertising

Mortgage processing Building maintenance

Preparing legal documents Scheduling contractors

. 2003 Sep - 2006 Aug: Entrepreneurship Ventures

Investment Manager of Equities (stocks, mutual funds, and options)

Planning investment strategies Training

Implementing strategies and Determining tax implications

procedures

Tracking profit/loss Determining investments

Volunteer Business Co-Manager: 4 months: Alpha Video: Tampa, Fl

Designed operational processes Law compliance

Business planning Internal reporting

Managed and motivated staff Banking

Mortgage Broker

o Obtained license and designed business processes.

. 1999 Nov - 2003 Sep: Systems Manager, Systems Infrastructure :

Citigroup

o Implemented and managed Unix servers (HP-UX, Solaris)

o Implemented and managed Windows NT server (Citrix & IIS)

o Implemented Windows PC (packaged and proprietary apps, web,

standalone)

o Provided technical assistance for contractors and in-house

development staff.

o Environment consisted of 120 servers based in 4 different data

centers in Maryland, New Jersey, New York and Florida. WAN/LAN

technology, applications serving worldwide.

o Developed and implemented HR systems (payroll /compensation,

employee directories, benefits, security).

o Included setup & configuration of H/W and S/W. Application

deployments. Server clustering. SAN & NAS defining & impl.

Network configs. Backups.

. 1998 Aug - 1999 Nov : Unix Systems Architect : Progress Energy

o Designing and implemented Unix (HP-UX) technology systems

o Supported Financial and Engineering applications

o Environment was 4 sites throughout North and South Carolina

connected through a LAN/WAN.

o Projects included Year 2000 certification and testing of the O/S

and application software

o Application migrations

o Implemented security processes and Tivoli user management

o Consolidated/ upgraded server infrastructure.

. 1997 Jun - 1998 Aug: Unix Systems Manager : Progress Energy

o Maintained operational excellence of Unix (HP-UX) environment by

monitoring and performing maintenance of hardware and system

software. Included troubleshooting skills of performance

monitoring, hardware failures, network failures, and server

installs. Ensured backup capability and restores.

. 1995 Sep - 1997 Jan: Technical Analyst : Richardson Greenshields of

Canada, Ltd.

o Continued development of the Unix (AIX) architecture within the

company including real-time systems w/ MQ Series, Year 2000

planning and database download system.

. 1991 May - 1995 Sep: Tech Support/ Programmer : Richardson

Greenshields of Canada, Ltd

o Implemented an AIX Unix system with connectivity to an MVS/ESA

mainframe system.

o System administration in a MVS/ESA mainframe environment (VTAM,

ACF2, DASD)

o System programming using SAS and REXX.

o Designing monitoring tools using C++.

. 1989 - 1991 : Computer Programmer : Manitoba Telephone System

o Programmed in PL/1, Easytrieve+ and COBOL for a/p and payroll

systems in a mainframe environment.

EDUCATION

. Mortgage Broker License - State of Florida - Office of Financial

Regulation - 2005

. Improving your Project Management Skills - American Management

Association - 2000

. Bachelor of Computer Science (Honours) University of Manitoba



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