Christina Nuno

**** ******* **.

Chesterfield, VA 23832

804-***-****

SUMMARY:

Pleasant and diplomatic demeanor to assist customer and team with coworkers

Strong computer and administrative skills and experience in MS windows.

Fluent in English and Spanish to communicate effectively with diversified

public

EXPERIENCE:

Mortgage Outreach Services (Citi) Glen Allen, Va

02/09-04/10

Loss Mitigation/Doc Retrieval (Company layoff)

Enrolled Customers into HAMP program

Handled all outbound and inbound calls both Spanish and English

Answered all questions on documents and General information

Assisted with reviewing Spanish documents

Worked with Dialer

Dealt with short sales and deed in lieu's as well as foreclosures

Handled over 300 self-owned accounts where I collected and sent out HAMP

packages as well as uploaded documents

Helped customers prepare for Modifications

Advantastaff Richmond, VA 06/08-01/09

Payroll Coordinator (Company layoff)

Processed payroll & address child support and garnishments

Maintained phone system

Translated for clients as needed

Manpower (SunTrust Mortgage) Richmond, VA

07/07-05/08

Customer Service Representative (Temporary assignment)

Processed inbound/outbound calls from English and Spanish speaking clients

Assisted with escrow calls

OSI Collections Ashland, VA

12/06-06/07

Collector (Company closed)

Processed inbound/outbound calls from English and Spanish speaking clients

Collected money & provided information on delinquent accounts

Construct Corps Chesterfield, VA

02/06-10/06

Office Administrator Managed company payroll & processed invoicing

Maintained phone system and addressed both English and Spanish speaking

clients

Assisted in the recruitment of new employees

Pearson Government Solution Chester, VA 09/05-01/06

Bilingual Representative

Processed inbound/outbound calls from English and Spanish speaking clients

Enrolled clients in Medicare prescription drug plans & answered questions

about program options

Jcpenny Co Telemarketing Richmond, VA

01/05-08/05

Bilingual independent verifier

Processed inbound/outbound calls from English and Spanish speaking clients

Verified Customer's new services

Assisted other departments with their Spanish translation needs

El Rio Grande Mexican Restaurant Richmond, VA 05/03-

11/04 Assistant manager

Greeted clientele

Managed seven employees & trained new staff

Maintained computerized sales records

Addressed customer complaints with tact and diplomacy

Mercedes lawn Service and Maintenance Richmond, VA 02/03-

05/04

Receptionist

Scheduled estimates & processed invoices

Maintained phone system

EDUCATION:

Meadowbrook High School

Diploma

*References available on Request*

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