Sales Manager

DAVID A. VOLLETTE

**** ********** **.

Columbus, OH 43119

614-***-**** **********@***.***

OBJECTIVE MARKETING REPRESENTATIVE OR MANAGEMENT position with a dynamic

company where my professional and educational experience

will provide opportunity for advancement based on

measurable results and achievements.

SUMMARY

0. Extensive sales, marketing, management, and customer

service experience; results-oriented, highly motivated,

possessing a strong work ethic.

1. History of top sales performance, consistently meeting

or exceeding sales goals.

2. Customer-focused by consistently exceeding customer

expectations and providing exceptional service.

3. Excellent leadership, communication, and interpersonal

skills; interface effectively with people of diverse

socioeconomic backgrounds and cultures; problem solver

and strong in conflict resolution.

4. Successful in training, managing, and motivating

individuals to meet company objectives.

5. Committed to excellence with high standards of

professionalism and integrity.

PROFESSIONAL Marketing Manager

EXPERIENCE USMP Agency / Science Diet Pet Foods

Columbus, Ohio

July 2008 - Present

. Managed the Ohio Market sales program for national and

regional pet food

Specialty retail accounts to become the #1 Market on

the program.

. Traveled within state managing a team of 20 part time

field

Representatives.

. Built retail relationships with PetSmart, Petco, and

Independent Pet

Store Chains.

. Trained employees to build sales in a Demo Store

environment.

. Completed weekly and month end reports.

. Trainer for Hill's Science Diet. Trained Managers and

Reps in 28 markets on pet

food products, ingredients and effective selling.

. Awarded Manager of the Year for 2008 -2009, Most

Improved Market for 2008-2009.

Director of Store Operations

PetPeople Enterprise

Columbus, Ohio

February 2008 - June 2008

. Management of associates including recruiting,

reviewing job applications, interviewing, reference

checks.

. Executed merchandising initiatives that drove sales

and enhanced the visual presentation of store.

. Managed community relations with animal-welfare

groups and local business partners.

. Planned workload supervised and monitored store

associates.

. Developed and executed systems and strategies to:

drive sales & profitability; create incredible guest

loyalty; and increase customer count & average

transaction.

. Led associates to cultivate an environment that

rewarded positive energy, teamwork, and guest-centered

business activities.

. Developed and executed policies and procedures to

ensure operational consistency and fiscally responsible

decision making at all levels.

. Hired, trained, developed retained and motivated

associates to ensure low turnover and high morale within

the organization. Provide developmental feedback to

energize management.

. Develop training program to ensure business does not

lose its commitment to educating customers with future

expansion.

SUPERVISOR, CUSTOMER RELATIONS

GAP INC. DIRECT

Columbus, Ohio

July 2006 - October 2007

6. Provided supervision of a Customer Relations team

consisting of 25 employees.

7. Responsibilities included Kronos, individual development

including weekly coaching and corrective actions as

necessary, facilitate team meetings as well as managing

the day to day service levels and call volume, reporting

any trends or call drivers to Senior Manager.

8. Interviewed and hired for Gap, Banana Republic and Old

Navy Corp. office.

9. Answered help desk calls from team members and assisted

on the Executive President's phone line.

10. Recommended and implemented procedural changes based on

business needs including new (MPR) Monthly Performance

Review standards, new Ninety (90) day standards and

various other changes.

11. Increased quality of customer service implementing new

incentive and employee training programs.

12. Monitored calls from Customer Relations Team Leads and

Specialists ensuring performance measures to improve

productivity and quality.

BREEDER PROGRAM MANAGER

ROYAL CANIN USA

Saint Louis, Missouri

February 2005 - June 2006

0. In charge of management operations for company's Breeder

Program. Coordinated and oversaw sales force in dog and

cat trade shows nationwide. Responsible for a dog

breeder program with over 4,000 members.

1. Increased memberships as well as sponsorships;

negotiated contracts with national clubs for

sponsorship.

2. Responsible for dog breeder program which required a

strong knowledge of the products, kennel operations,

sales and recommendation to deliver a competitive and

best in class breeder program.

3. Successfully updated and implemented a Puppy Guide to a

more comprehensive book doubling in size and providing

more relevant information for the new puppy parent.

ACHIEVEMENTS

13. Successfully developed and implemented company's "TOP

TEN PROGRAM" sponsoring the "Top Ten Dogs" nationwide

(promoted and advertised breed-specific foods, diet,

promotional items, products, etc.).

14. Launched company's Breeder Program with a new, fresh

look, guidelines, promotional products, applications,

etc.

15. Earned company's "Monetary Bonus Award" for exceptional

job performance.

16. Trained new employees on breeds in the Royal Canin

Academy.

17. Traveled and hosted national events to represent and

promote the company.

STORE OPERATIONS COORDINATOR

LIMITED BRANDS, BATH & BODY WORKS HEADQUARTERS

Columbus, Ohio October

2002 - February 2005

18. Part of client relations; oversaw all communication to

national District Managers concerning all store service

issues. Worked closely with Quality Assurance.

19. Worked in conjunction with Sales Audit Department in

troubleshooting credit, debit, gift card, and check

issues.

20. Utilized decision-making skills to professionally

respond to a wide range of Store Customer Relations

calls and inquiries, via appropriate use of escalation

process.

ACHIEVEMENTS

21. Key Member of company's Standard Monitoring Program Task

Force (created an effective monitoring program for the

Customer Relations Department).

22. One of three members implementing a monthly Customer

Relations newsletter "AT YOUR SERVICE".

23. Recognized as company "Top Agent" in customer call and

letter correspondence.

PUBLISHER/EXECUTIVE EDITOR

WATERDOG PUBLISHING

Dayton, Ohio July 1995

- September 2002

24. Founded, established, and published first-ever

international magazine specifically for Labrador

Retriever breeders and owners. In charge of all

management and publication operations including:

writing, layout, printing, marketing, advertising, and

distribution.

25. Successfully expanded circulation to 15 countries.

26. Developed and implement strategic marketing plans as

well as design promotions such as a web page, trade show

displays.

27. Supervised, hired/dismissed, trained/evaluated, reviewed

performance appraisals, promoted, disciplined, and

motivated company employees.

OWNER/MANAGER/DOG BREEDER

CLAYVIEW KENNELS

Columbus, Ohio

June 1987 - Present

28. Successful breeder and owner of many top winning

Labradors in the United States.

29. In charge of canine kennel operations in a small

business environment. Perform duties as a Sweepstakes

Judge in the United States and overseas competitions

(England, Finland, and Holland).

30. Owner of "Best Of Breed Dog" for Westminster Kennel Club

Show on two occasions (2004 and 2000).

31. Travel extensively both domestically and internationally

in AKC approved shows, including Westminster Kennel Club

Show, Crufts Dog Show, World Show, Eukanuba

Invitational.

EDUCATION BACHELOR OF SCIENCE IN BUSINESS

OHIO UNIVERSITY Athens, Ohio June 1996

ASSOCIATE OF SCIENCE IN BUSINESS

MANAGEMENT

HOCKING COLLEGE Nelsonville, Ohio June 1993

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