Manager Customer Service
Resume:
Nancy Hartness
Corpus Christi, Texas 78410
**********@*********.***
Functional summary: Extensive experience as a manager and administrator. As a former
business owner, she is a proven manager and customer service professional. She is detail
oriented with high expectations and standards for the work and for the preservation of the
company’s reputation. She understands the complexities of working with the public and
has in-depth successful experience with balancing the needs of the client with the needs
of the company toward win-win solutions.
Employment:
Texas Community Management- Managing Agent
June 2007-July 2009
• Administration of the local office
• Administration of all necessary daily tasks for nine homeowner’s associations,
which totaled approximately six hundred thirty-three owners
• Administrated changes in ownership of the members
• Received and coordinated maintenance calls
• Monitored the work of the regular maintenance contractors
• Made regular inspections to identify and initiate needed repairs
• Solicited quotations from qualified contractors for special work required
• Maintained all current records of the associations
• Contracted services for repair, landscaping, etc., along with contract renewal
• Completed assessment forms for title companies
• Handled all HOA questions and concerns with homeowners and Board members
• Collected maintenance fees
• Processed all bank deposits
• Handled all payables and receivables
• Made collection calls and drafted collection letters to delinquent homeowners
• Coordinated any legal activity with the associations’ attorney
• Coordinated the annual audits
• Drafted meeting minutes, resolutions, letters, notices
• Handled owner violations of deed restrictions
• Experience with TOPS, Microsoft Word, Excel
Coastline Properties- Licensed Realtor
September 2002- June 2007
• Listed and sold properties in Corpus Christi and surrounding area
• Worked successfully with buyers and sellers
• Provided follow-up services with clients after the closing
• Attended mandatory continuing education classes for license renewal
Red Door Resale- Store Manager
November 1993-December 2001
• Performed all duties and responsibilities in the absence of the store owner
• Trained and supervised eight employees
• Responsible for accounts payable for consignment payouts to consignment
vendors
• Responsible for inventory control
• Responsible for quality control
• Responsible for store merchandising and display
• Active in customer relations, especially customers who were a particular
challenge
• Responsible for all store open/close security
• Processed bank deposits
Mary Kay Cosmetics- Sales Consultant
August 1989-December 1995
• Successfully established a new direct sales business while maintaining
owner/manager duties at Ed’s Sporting Goods
• Maintained all accounting records; accounts receivable/payable, inventory
ordering and control
• Maintained quality assurance for product, customer profiles, scheduled and
facilitated workshops
• Taught skin care and image awareness
• Maintained customer relations and public relations with a loyal and expanding
customer base
Ed’s Sporting Goods-Owner/Manager
October 1983-January 1992
• Reduced overhead expenses more than fifty percent
• Maintained a business plan for setting and achieving effective priorities and goals
• Developed interpersonal communication skills with a diverse customer base
• Trained employees in effective customer relations
• Trained employees in “suggestion selling” techniques along with closing skills
and solid people skills that lead to repeat business
• Scheduled and supervised eighteen employees
• Made collection calls and drafted collection letters to delinquent boat stall renters
• Responsible for inventory control, product ordering, accounts receivable/payable,
daily and quarterly reports, advertising and vendor relations
References
2
• Judy Bryan, Case Manager for Medicaid Fraud Unit, Texas Office of the
Attorney General, phone # 512-***-****
• Lisa Hansen, Property Manager at Twin Dolphins Condominiums, Corpus
Christi, phone# 361-***-****
• Michael Morris, Attorney Gary, Thomasson, Hall & Marks, Corpus Christi,
phone # 361-***-****
• Tim Reininger, Board President, Fortuna Bay Condominiums, Corpus Christi,
phone # 210-***-****
• Bill Cunningham, past Board President, Fortuna Bay Condominiums, Corpus
Christi, phone # 361-***-****
3
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