Customer Service Technician

Sergio Torres

Home: 559-***-****

Email: abkn2h@r.postjobfree.com

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OBJECTIVE: To obtain a challenging position as an IT Technician where I may utilize my

education and experience.

QUALIFICATIONS/SKILLS:

*Knowledgeable in Windows (9X, NT, 2000 Professional, XP, Vista, and Windows 7)

*Experience in Acres, Patron Management, EzPay, KeyMorse Watchman, Infogenesis,

ITrack, AllTrack, Altiris, and Active Directory.

*Software/Hardware Installations (Hard drives, CD Rom, A-drives, Zip drives, Memory)

*Phone Systems (Cisco, Payphones, Touchscreens)

*Installing Routers (Wireless hubs, Switches, Scanners, Printers, and Cameras)

*Reconfiguring PDA’s

*Networking Computers.

*Troubleshooting/Repairing (Computers, Printers, Copiers, and Projectors)

*Customer Service

EDUCATION:

MCed – Fresno, CA., Network Software Engineer

Graduated: April 2001

Fresno City College - Fresno, CA., General Education/additional Computer Courses

Dates attended: August 2001-May 2007

Courses taken include: General Education, Windows Office 2000, XP and 2003

Information Systems/Networking, and A+.

Expected to graduate in May 2011in Computer Science and Liberal Arts.

PROFESSIONAL EXPERIENCE:

Lyons Magnus – Fresno, CA June 1, 2010 – July 2, 2010

IT Helpdesk Technician

Responsibilities: Reimaged computers and added software and hardware. Installed printer

drivers and added printers to the network server, and removed paper jams. Trouble shoot network

problems (computers are not able to get an IP Address), terminating Cat5e cable. Troubleshoot

helpdesk problems either by phone or email.

Willow International – Clovis, CA

Reedley College – Reedley, CA October 2009 – June 2010

Instructional Technician

Responsibilities: Provided computer technical support for students and faculty members with

various programs such as Microsoft Office 2007, Blackboard, WebAdvisor, upload files, and

setting up emails. I’ve also helped out in establishing wireless connection for students/faculty

using their laptops. I would also clear out any paper jams on the printers as well. I’ve also

helped pull cable and terminating Cat5e.

Table Mountain Casino - Friant, CA October 2007 - January 2009

IT Helpdesk Technician

Responsibilities: Provided IT support, performed troubleshooting and repairs on computers,

printers (Boca), copiers, networking computers, updating and removing viruses, setup and/or

terminate Bingos/network jacks, troubleshoot tables, re-image computers, setup new acre cards

for team members, and answering helpdesk phones.

Fresno City College - Fresno, CA February 2001 - August 2007

Computer Technician

Responsibilities: Performed IT support by troubleshooting over the helpdesk phone with

faculty/staff and students, responding to work orders and repairing computers on campus,

installing operating systems, renaming computers, installing shared printers, installing POP3 and

SMTP E-mail and Exchange, removing viruses and re-installing software, and TCP/IP (DNS and

gateways) for network use.

Alorica – Clovis, CA December 2005 – August 2007

Customer Service – Phone Agent (D-Link and Gateway)

Responsibilities: As an agent for D-Link, I would provide customer service for products that

were related to D-Link. I would help customers resetting their routers, security, wireless setups,

updating firmware, setting up access points, establish communications between modem and

router, and opening up ports for game use.

Responsibilities: As an agent for Gateway, I would provide customer service for Gateway

computers. I would help walking customer through on setting up their computer for the first time.

I would also instruct how to create a system restore for their computers. I would help fix

whatever problems with their computers, and setup RMA’s.

Associates in Research – Fresno, CA December 2003 – December 2005

Computer Service Technician

Responsibilities: Provided IT support, installed programs and maintain them, updated the

database with patient data, removed viruses, updated the operating systems, and Office 2003. I

also did research for the doctors (looking up web pictures of people that have psoriasis, acne, and

other diseases).

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REFERENCES MAY BE FURNISHED UPON REQUEST

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