Customer Service Manager
Resume:
**** ****** ** * Abilene, TX ***** * Home 325-***-**** * Cell 325-***-****
abkn1q@r.postjobfree.com
Dale E. Kirby
________________________________________________________
OBJECTIVE
To utilize my knowledge, skills and strengths that will give me an
opportunity to contribute and move forward in becoming a member of your
team.
WORK HISTORY
February 2010 to present Medical Supply
Abilene, TX
Intake Coordinator-Patient Service Representative
. Preformed a variety of clerical and administration support to the
Manager, Assistant office manager, Service Drivers as well as to
patients.
. Retrieved and qualified orders for Durable Medical Equipment and
placement.
. Coordinated all documents required for the delivery of DME products.
. Handled incoming/outbound calls from internal/external customers.
. Insurance Verification.
. Assisted walk in customers with retail inquiries.
May 2009-January 2010 Abilene Diagnostic Clinic
Abilene, TX
Medical Records Clerk
. Answer multiple phone lines, file patients records into charts.
. Pull charts for next days visit, copied records for patients and
disability companies,
. Knowledge of windows xp, share point, 10 key and fax/copier.
April 2009-May 2009 Blue Cross/Blue Shield
Abilene, TX
Customer Service Trainee
. Training for customer service 5 weeks.
August 2001-April 2009 Dr. Henry H. Hendrix
Abilene, TX
Patient Services
. Receptionist at a busy orthopedics office
. Scheduling, data entry, medical manager
. Collections and deposits
. Medical records clerk
April 1998-2001 Royal Estates Retirement Center
Abilene, TX
Receptionist
. Receptionist of a Retirement Center
. Scheduling, data entry
. Collections and deposits of monthly rent
November 1981-1997 Cloud Printing Co.
Abilene, TX
Printing
. Shipping and Receiving
. Typesetting
. Printing and Layout
EDUCATION
Clyde High School Clyde, TX
TRAINING
Med-University - On Line Training
January 2010 - August 2010
REFERENCES
Beatrice Calderon 325-***-**** Affinity Medical Supply -
Assistant Office Manager
Lisa Morris 325-***-**** Former Co-worker/Dr. Hendrix
J.D. Miller 325-***-**** Friend
Romelia Ramos 325-***-**** Friend
[pic]
MED University Student Transcript - Completed Courses
Print Date: 9/21/2010
Student ID: DAKI7540 Title:
Student Name: Dale Kirby EMail abkn1q@r.postjobfree.com
Address: m
Company Name: Affinity Medical Phone: 806-***-****
Supply
Address: 5109 82nd Street Fax: 806-***-****
#7-1140
City, State Lubbock, TX 79424
Zip:
Comments:
MED University Courses
Course Course Course CEUs Date MED
Name Status Grade Earned Graded University
Program
HME206T - Diseases & Pass 87 0.200 04/06/20 CSR - Rehab &
Disabilities - Respiratory 10 Respiratory
HME204T - Diseases & Pass 77 0.200 07/16/20 CSR - Rehab &
Disabilities - Later Adult 10 Respiratory
Onset
CS101T - Quality Customer Pass 80 0.200 02/24/20 MED
Service 10 University
Custom
Program
CS102T - Telephone Courtesy & Pass 80 0.175 02/27/20 MED
Customer Service 10 University
Custom
Program
CS103T - Grief: Its Impact on Pass 89 0.175 02/27/20 MED
Your Customers and You 10 University
Custom
Program
CS104T - Taking the Customer's Pass 90 0.150 02/27/20 MED
Perspective 10 University
Custom
Program
CS106T - Customer Service Fast Pass 83 0.175 02/27/20 MED
Facts 10 University
Custom
Program
CS107T - Common Courtesy and Pass 100 0.100 02/27/20 MED
Professionalism in the Home 10 University
Custom
Program
HME401T - Respect - Pass 81 0.125 03/02/20 MED
Confidentiality - Patient 10 University
Rights Custom
Program
HME402T - Infection Control Pass 78 0.150 03/02/20 MED
10 University
Custom
Program
HME405T - Hazardous Materials Pass 83 0.100 03/02/20 MED
10 University
Custom
Program
HME406T - Office Safety Pass 91 0.100 03/02/20 MED
10 University
Custom
Program
HME407T - Sexual Harassment Pass 100 0.100 03/03/20 MED
10 University
Custom
Program
HME409T - The HIPAA Privacy Pass 75 0.100 03/05/20 MED
Rule 10 University
Custom
Program
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