Customer Service Medical Billing

Yvonne Rodriguez

SUMMARY:

A fluently bi-literate (English/Spanish) Customer Service Professional

with 10 years of progressive experience that has recently completed a

Medical Billing & Coding program eager to apply my proven dedication,

strong customer service and new skills in the medical industry.

MEDICAL ADMINISTRATION QUALIFICATIONS:

( Utilizing Insurance Claims Forms ( CMS-1500 Claim Form (

Billing of Government, Commercial,

( Insurance Terminology ( Keyboarding/Data Entry not-

for-profit, managed care and

( Computer Applications ( Medical Manager

workman's compensation

( Scheduling ( Records Management ( Basic

Accounting

( Administrative Math ( Word Processing (

Telephone Etiquette

( Overdue Account Tracking ( Insurance Laws & Ethics (

Transcription Procedures

( Insurance Billing Terminology ( Documents & Reports (

Charges & Payments

( Account Handling ( IDC, CPT & HCPCS Coding ( MS

Excel

( HIPAA Regulations ( Strong Customer Service ( Bi-

Literate English/Spanish

EDUCATION & CERTIFICATES:

Institute of Technology Clovis, CA

Graduated: 4/2010

Diploma: Medical Billing & Coding

Medicare Fraud & Abuse

Completed: 1/2009

Certificate of Completion

Sanger High School Sanger, CA

General Education

PROFESSIONAL EXPERIENCE:

Clovis-Sanger Cabinets Manufacturing, Inc. Sanger, CA

2001 - 2007

CUSTOMER SERVICE SUPERVISOR

. Responsible for scheduling customer service appointments.

. Recorded completed work orders into the assigned Tracts.

. Composed correspondence and sent out to those who have not

responded to messages left in follow up to appointments.

. Reported to Tract Home Supervisors on sent correspondence to

home owners not responding to customer service work orders.

. Provided prompt, friendly and professional customer service to

external customers and internal staff.

REFERENCES:

. Jim T. Askew, CEO/Clovis-Sanger Cabinets 559-***-****

. Steve Haskett, Partner/Clovis-Sanger Cabinets (559) 875-

0713

. Mary Ambriz, Senior Coordinator 559-***-****

. Jose Ambriz Jr./Lemoore Police Department 559-***-****[pic]

5356 Wildwood

Del Rey, CA 93616

P: 559-***-****

E: abkn10@r.postjobfree.com

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