Software Office
Resume:
Gregory K. Curtsinger
**** ********* **. #*** 916-***-****
Roseville, CA. 95661 abkmy9@r.postjobfree.com
Objective:
To secure an exciting and challenging position as a desktop support/Systems
Analyst while focusing on providing the best in technology solutions to the
customers and to be a part of a talented, dedicated and creative team.
[pic]
EXPERIENCE
10/08 - present Travelers Insurance Rancho
Cordova, CA
Information Systems Consultant
Desktop Services
? Setup and configure Std. analog and digital phones for all personnel in
the Rancho Office
? Provide troubleshooting for computer problems (hardware, software, user
access, etc.)
? Install and configured software and hardware.
? Update TOPOS for department billing of phones and computer related
equipment
? Scheduling HAVC and UPS preventative maintenance
? Out-processing of all decommissioned equipment
? Maintain and repair desktop, laptop, printer and other peripheral
equipment
? Assisted in the support of on-site servers
? Performed laptop and Desktop updates, and re-imaging
? Developed and implement operational procedures
? Troubleshoot office printers and computers network connectivity issues
05/08 - 10/2008 NEC America Roseville, CA
Engineering Desktop Support
? Assisted in the support of on-site servers
? Provided troubleshooting for computer problems (hardware, software, user
access, etc.)
? Installed and configured software and hardware.
? Answered staff questions in person, and via email and phone on all
company supported applications
? Supported non-standard configurations for FAB systems
? Monitored production systems and responded to systems alarms
? Performed operations procedures as needed to keep systems running
? Prepared reports on outages and submitted to senior staff
? Served as liaison between staff and the 2nd level technical support to
resolve issues
? Maintains and repairs desktop, laptop, printer and other peripheral
equipment
? Documented new systems and resolutions for future reference
? Performed laptop and Desktop updates, and re-imaging
? Developed and implement operational procedures
? Troubleshoot office printers and computers network connectivity issues
? Assist customer with application issues on o3Atlas, NFAS, Prisim, Sato
printers and fab equipment
02/07 - 05/2008 Financial Freedom Roseville, CA
Systems Analyst I
? Installed/configured VPN client software
? Assist in supporting the on-site servers
? Provided coworkers and customers with training and technical assistance
? Recommend and perform laptop and Desktop updates, and re-imaging
? Coordinate and schedule preventive maintenance of computer equipment
? Develop and implement operational procedures
? Maintain operations supplies and purchasing needs
? Assist with daily tape library and backups
? Troubleshoot office printers and computers network connectivity issues
03/98 - 08/06 SUTTER HEALTH Roseville, CA
Desktop Support Technician
? Built, repaired and installed desktop hardware and software
? Basic trouble-shooting of office printers
? Trouble-shooting of hardware issues relating to PC's, laptops, and
peripherals
? Proficient in supporting Windows XP Pro and standard MS Office products
? Managed daily work schedule via Remedy
? Using Ghost and PDQI to image new pc's
? Scheduled and performed routine preventive maintenance
? Developed technical and detailed documentation and procedures
? Recommend equipment and software updates and purchases
? Provided technical support to end-users and customers
? Trouble-shooting of printers and multifunctional devices
? Performed the installation and provided support of Microsoft applications
? Supported the Roseville Hospital, Auburn Hospital and surrounding care
center
Skills Highlights
? Trouble-shooting hardware issues relating to PC's, laptops, and
peripherals
? Proficient in supporting Windows XP Pro and standard MS Office products
? Experience with SMS remote control and secure meeting
? Knowledge of Microsoft Outlook
? Proficient using Ghost and PDQI imaging tools
? Experience using Microsoft's Active Directory
? Knowledge using Remedy
? Experience developing technical documentation and procedures
Contact this candidate