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Human Resources Customer Service

Location:
Lemon Grove, CA, 91945
Posted:
September 29, 2010

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Resume:

Monique Stewart

**** ******* ***

Lemon Grove, CA 91945

619-***-****

abkmwl@r.postjobfree.com

Human Resource Generalist

Objective

My career objective as a Human Resource Generalist/Specialist is to extend my talents within a growth oriented organization, by

providing a multi talented job skill set and an irreplaceable work ethic within the Human Resources field. My proven ability to speak

both English and Spanish also serve as an additional component to my success in complying with today’s ever growing multicultural

work force.

Summary of Professional Qualifications

• General knowledge of Federal and CA State Law

• Experienced in staff recruitment and retention

• Knowledgeable in conducting staff trainings

• Proven ability to display suburb written, oral, and analytical skills

• Possess ability to adapt to and maneuver any company’s HRIS and payroll systems

Computer Skill: HRIS Skill: Payroll Skill:

●Microsoft Office; Word, Excel, PowerPoint, AS400, Ultipro IMTS, Kronos, ADP, Unix

●Windows Vista; Word, Excel, PowerPoint

●E mail; Outlook, Novell GroupWise, Lotus Notes

Professional Experience

01/2010 – Present Episcopal Community Services San Diego, CA

Human Resource Generalist

• Maintain general oversight of all Safety, Workers Compensation, and CAL/OSHA matters as it pertains to the Risk

Management/Assessment of the organization; conduct first report of injury, interact with injured worker from inception to

close of claim, maintain an involved business relationship with the WC Insurance Carrier “The Zenith” and Insurance Broker

“Barney and Barney” throughout the entire safety/incident process

• Conduct monthly departmental safety meetings and provide monthly claim management statistical data to Executive Staff to

ensure that company safety policies and procedures are being met and maintained

• Provide recruitment expertise in preparing all job postings; maintain an applicant tracking log, interface with local

recruitment resources to advertise open positions, screen resumes, perform initial interview, set up final interviews with

hiring manager, complete reference checks and required background screenings and clearances

• Administer New Employee Orientation by providing trainings, reading material, and organizational development and

knowledge through presentation of company policy and procedures

• Provide guidance and oversight to all employee related grievances/Employee Relations as it pertains to and requires the

adherence to all Agency personnel compliance as well as all relevant federal, state and local laws/regulations.

• Ensure that all administrative duties are met such as new hire processing, benefit enrollments, maintenance of accurate job

descriptions, completion of wage verifications for all purposes, including SDI, unemployment, and worker's compensation

claims

05/2008 – 11/2009 Pacific Coast Steel San Diego, CA

Risk Management Coordinator

• Administer Claims Management to multi states within the company by investigating employee injuries, auto, property, and

liability (property damage) claims by identifying root cause and injury severity through monthly and quarterly claims reviews

• Report to insurance company on all claims, monitor claim status’ and develop strategies on existing claims including

identifying the need for second opinions, medical management, surveillance, attorney representation, where warranted

• Oversee Certificate of Liability Insurance management by classifying appropriate risk levels for all vendors, obtain insurance

certificates that meet the requirements of the identified risk level, ensure the compliance of certificates and endorsements

• Provide administrative support for all OSHA matters, Federal and State related, by tracking all OSHA Investigations,

handling all OSHA requests by the applicable OSHA District Manager, interact with attorneys on any litigated OSHA

Inspections cited against the company, and ensure that the company’s OSHA 300 and 300A log, both Federal and State,

reflect accurate information

06/2007 11/2007 Select Staffing Services San Diego, CA

Staffing Recruiter

• Interviewed, screened, evaluated, trained, and essentially hired potential candidates for assignment (employment)

• Matched appropriate candidates with working clients' expectations and requirements

• Conducted background checks, past employment references, and drug screenings

• Verified appropriate completeness and legal compliance of employee paperwork such as I 9 verification, W 4's and 8850

WOTC tax credit information

• Handled all candidate complaints, grievances, questions, concerns, and terminations pertaining to working relationship

between company and staffing agency

• Participated in field visits which required meeting with clients to determine an exact staffing need, essential job functions,

attained job descriptions, marketed additional agency services, and ultimately provided pristine customer service

• Executed intensive yet resourceful recruiting tactics on line, through newspaper, through job fairs, and through e mail/phone

"blasts" to obtain qualified candidates for all open employment opportunities

02/2007 05/2007 (Contracted Position) WIS International San Diego, CA

Benefits Coordinator/Corporate Recruiter

• Produced timely customer service to employees and vendors relating to matters of benefits enrollment, LOA, Retiree Plans,

Cobra, Salary Continuation, Relocations, WOTC Program, and disability claims

• Assisted heavily with duties of preparing for Open Enrollment sessions, Benefit Health Fairs, processing of new employee

status change eligibility, and maintained the upkeep of all employee benefits files

• Conducted the initial screening of applicant submitted resumes and performed initial phone screenings

• Set up second interviews with applicant and hiring manager for an additional screening, soon thereafter conducted the

processing of potential candidates with any applicable paperwork

• Used resourceful methods of recruiting for open positions through the advertisement of local colleges, web based career

search engines, internal postings, and newspapers

10/2005 02/2007 Mt Miguel Covenant Village Spring Valley, CA

Human Resources Generalist/Marketing Representative

• Oversaw the accuracy and entry of all employee information in the HRIS systems and payroll systems of the organization.

This information constituted daily data entry for 215 active employees

• Managed direct supervision of the Human Resource Assistant

• Processed all Worker’s Compensation and General Liability claims for all incidents as it pertained to the company. I also

participated in companywide claim reviews for the campus

• Conducted General Orientation, managed employee Open Enrollments, and also handled all company recruiting duties

• Developed new relationships with potential referral resources for the profitability of the company through community

outreach

10/2004 10/2005 Paradise Valley Hospital National City, CA

Human Resources Assistant

• Coordinated the preparedness for all new hires; New Hire packets, Benefits packets, ID badges, and parking permits

• Served as the direct assistant of correspondence between employees, prospective applicants, and Executive Director of

Human Resources

• Reviewed and responded to all personnel action items such as I 9 audits/verifications, change in benefits because of a

“Qualifying Event”, Garnishment subpoenas, and Jury Duty Summons

• Assisted in administrative tasks such as employee greeting, answering of phones, employee personnel file up keep, and the

ordering of office supplies

04/2002 10/2004 Pure Flo Water Company Santee, CA

Human Resources Generalist/Risk Management Associate

• Coordinated all essential pre employment functions for prospective candidates such as the recruitment and administration of

applicants, held interviews, ran background checks, confirmed references, and administered drug screenings

• Processed any insurance claims, Worker’s Compensation Claims, and Employment Discrimination/Harassment claims that

may have been brought against the company, taking necessary action to have all cases closed

• Oversaw the Injury and Illness Prevention Programming and also developed “On the job” safety trainings, promoted

incentives for non injuries, and awarded employees who remained consistent with safety practices

• Exercised direct supervision of the front desk Receptionist

Education

B.S. of Business Administration, Human Resource emphasis, candidate, currently enrolled, Ashford University – Online. Expected

graduation date 06/2011

B.S of Biology, candidate, San Diego State University, 5 years completed. Not yet graduated



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