Customer Service Manager

Aleeza D. Hurdle

?**** Great House Way ? Antelope, CA 95843 ? 916-***-****?

abkmv9@r.postjobfree.com

OBJECTIVE

To obtain a challenging and responsible position at a reputable

company where my experience and knowledge are used at their full potential.

RELATED WORK EXPERIENCE

On My Own Inc.- Independent Living Facilitator, June 2010- present

. Assist in determining consumers' goals based on individual and

specific needs

. Provide training and assistance in areas of deficiency to meet the

consumers' goals

. Establish training or maintenance schedules with consumers

. Assist consumers in utilizing community resources and problem solving

CIWP Elk Grove-Job Coach, February 2010- June 2010

. Working in a community setting teaching developmentally disabled

individuals how to be more independent

. Tracking progress on specified goals daily for each individual

. Picking up clients from their home to go on community outings

. Renewed my CPR and First Aid certification

Wfour Tax-Assistant Office Manager, January 1995- present (part time, tax

season)

. Implemented new file and record system, increasing company's

productivity

. Client file maintenance, keeping files current and organized

. Client mail-outs, including worksheets, bills and tax returns

. Answering phones, appointments, and assist with bookkeeping

Placer ARC-Community Trainer, January 2008-March 2009

. Working with adults who have developmental disabilities, supervising

and ensuring their safety

. Teaching community based skills such as using public transportation,

money skills, social interaction, and personal safety

. Tracking activities, goals and behaviors on a daily basis

. Composing annual and semi-annual reports regarding progress toward

specific goals that each individual has

Costco Wholesale-Member services/Security, May 2003-July 2006

. Door audits, verifying that members were charged correctly for their

merchandise

. Saved the company an average of $100 a month from doing door audits

. Customer service, answering member questions and concerns

. Security and safety inspections multiple times a day, prevented a

possible attempted robbery

. Night security, supervising lot crew and making sure employees arrive

to their vehicles safely

EDUCATION

High School

Center High School, Diploma, 2000

College

CSU Sacramento, degree in progress, 2000-2007

Major: Photography

Minor: Gerontology (complete)

SKILLS

Windows- Microsoft Word, Publisher, Picture Manager

Photography- Freelance photo work, digital editing, lighting, composition

CPR/First Aid certified- April 2010- April 2012

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