Customer Service Sales

Steve Hamilton

**** **** ** **.

Gardnerville NV. 89460

702-***-**** (H) 559-***-**** (C)

**********@*****.***

Professional Sales Manager

Profile More than 12 years successful experience in retail

commissioned sales management with an emphasis on

leadership training, staff development

and planning/implementing proactive procedures and

systems to avoid problems in the first place.

Extensive knowledge of sales training techniques

and employee motivational programs.

Excellent working knowledge using both IBM and Mac

systems; Lotus 1-2-3, Microsoft Excel, WordPerfect,

Microsoft Word.

Ability to train, motivates, and supervise both

sales managers and frontline staff.

A team player, acknowledged as "Total Quality

Customer Service Professional."

Develop plan, conduct performance reviews as well

as store merchandising audits and numerous human

resources and relationship issues.

Synopsis of Received Top Performer recognition in the nation 2

Achievements years in a row.

Reduced turnover rate for managers by 50% and

received employee retention recognition 3 years in

a row.

Merged 3 different companies into 1 company;

including employees, physical stores and operating

systems.

Increased customer satisfaction by 17 basis points

and received national recognition.

Employment Sprint Nextel Communications, Fresno, CA.

2003-201

0

District Sales Manager

Oversaw 14 retail stores averaging 100

employees.

Manager of managers. Recruited and trained

very successful group of leaders by

coaching and motivating the TEAM.

Quickly and effectively solved customer

and employee issues.

Consistently increased sales of products

and services by 6% year over year through

hands on and performance management.

Safeway Stores, Zephyr Cove, NV. 2002-200

3

Resale Foods Manager

Responsible for Deli, Hot and Prepackaged

food sales at 2 separate locations.

Managed 15-20 Full time and seasonal

employees, including hiring and training

in food safety and prep as well as

customer service and satisfaction.

Increased sales of the 2 locations by 200K

in one year due to cost management of

labor and product.

Education Fullerton Community College. Fullerton,

CA.

Associate of Arts: Business administration

References Furnished Upon Request. Please view my LinkedIn profile for

more information.

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