Manager Sales

Jan L. Fisher

**** ***** ***** ****** ( Broken Arrow, OK 74012

***/***-**** ****

***********@*****.***

Capabilities Profile

Results-oriented Support Manager Professional with significant

telecommunications industry experience in both domestic and foreign from a

management, administrative and technical perspective. Strong leadership and

organizational skills in communication and decision-making process. Adept

at saving costs and improving productivity. Experienced in supervising,

training and motivating people. Collaborate with other departments, teams

and work independently.

Microsoft Word Excel

Technical Trained Employee's

Telecommunication Systems Prepared Procedures

Solve Customer Inquiries

Annual Budget

Professional Experience

VERIZON, Tulsa, Oklahoma 1994 - 2010

Local Provisioner

Analyzed, designed, and process local and pass Customer Desired Due Date

orders. Knowledge in multiple systems. Collaborated with other

departments within the company to complete customer orders in a timely

manner. Conducted and gathered information for manager's daily calls.

. Achieved on time Customer Desire Due Date orders from 70.4% to 97.4%

within the last 3 years. Meeting and exceeding the company's request

every year with a >27%.

. Prepared, gathered and conducted daily manager's call on upcoming 5-day

orders for any issues on meeting our goal.

. Analyzed and designed local circuits. Interacted and collaborated with

Local Exchange Carriers and local technicians to ensure time turn-up.

Capacity Planning & Optimization Provisioner

Organized, designed, optimized and groomed Long Distance circuits to ensure

maximum use of facilities.

. Optimized by grooming circuits onto cleaner paths by maximizing the

capacity and freeing up available space while disconnecting unused

circuits, resulting in increased revenue by >10%.

. Analyzed, ordered and designed capacity for future orders.

. Prepared procedures.

International Frame Provisioner

Managed, designed and collaborated with international Local Exchange

Carriers on Frame Relay orders.

. Designed circuits into the cascade, gateway to the international carrier

and/or equipment.

. Coordinated with international customers, technicians and Local Exchange

Carrier to ensure customer turn-up.

Network Planning Long Distance Specialist III

Administered, coordinated and designed Long Distance circuits for Pacific

Bell and Southwestern Bell regions.

. Designed and attained the most optimal route for Long Distance circuits.

. Compiled spreadsheets for groom order to optimize Southwestern Bell area

capacity.

. Coordinated, created and implemented with provisioning and off-net

vendors for off-net orders.

Jan L. Fisher ( Page Two

Professional Experience (Continued)

Carrier Sales Manager Administrator

Provided administrative support for high-volume Carrier Sales Department

consisting of seven employees. Assisting executive administrator

consisting of eighteen employees. Key strengths include organizational

skills, effective time management and technical knowledge.

. Compiled expense reports, prepared and merged weekly staff notes,

coordinated travel arrangements and agenda's for all Carrier Sales.

. Composed, edited correspondence, qualified and send material to new

reseller/agents prospects. Coordinated conference room, hotel, cater,

reservations and Technology Tours.

. Developed inventory, ordered and stocked promotional gifts for customers.

KEY TEMPORARY PERSONNEL - Tulsa, Oklahoma

Compiled spreadsheets, reconciled accounts, coordinated video-conference

for seventeen sites across the country. Worked with payroll, marketing and

asset operations.

PUROLATOR PRODUCTS - Tulsa, Oklahoma

Billing Supervisor

Supervised department staff of six. Interviewed, hired and trained new

employees. Reviewed staff annually. Collaborated with Marketing

Department on promotions and pricing. Solved customer inquiries. On task

team to write new procedures for three plants. Involved in the inventory

of two plants. Responsible for balancing of daily and month end billing

reports. Prepared annual budget.

Education/Professional Development

Degree: Broken Arrow High School, Broken Arrow, Oklahoma

Dale Carnegie Course: Public Speaking

Various Management and Accounting Courses

Various Telecommunication Courses

Volunteer Work

Oklahoma Baptist Children's Home in Owasso

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