Customer Service Specialist

MARIAN E SCHUESSLER

**** ****** *****

St. Louis, MO 63134

Home: 314-***-****

abkmt7@r.postjobfree.com

PROFESSIONAL SUMMARY

Document production specialist proficient in Microsoft Office utilizing

merging, databases, memos, letters, tax forms and customer statements.

Proven ability to produce documents timely and virtually error-free.

Especially proficient in transcription for letters, memos, interviews and

legal transcripts. Superior customer service, dedication, loyalty and

dependable with strong initiative.

PROFESSIONAL EXPERIENCE

WACHOVIA SECURITIES (formerly A.G. Edwards) 1992 - 2009

Document Production Specialist

Produce documents including mail-merged form letters, memos, account

statements, tax documents, financial charts and forms as well as transcribe

legal proceedings, letters and memos for various departments within the

whole organization, back-up proofreader, scan and reformat documents,

worked with Active Builder to create online tests. Initiate logging in

work as needed until supervisor arrives. Trained entry-level employees on

various jobs. Able to meet tight deadlines.

. Transcribed letters and memos with no corrections or very minor

corrections needed resulting in a quicker turn around.

. Typed a 1,200 person mailing list with minor corrections in order to

assist a broker expand his client list and to provide better customer

service.

. Revised procedures manuals for several departments which enabled

substitute workers abilities to maintain good customer service.

. Produced hundreds of merged form letters monthly with 2-3% error rate

resulting in greater customer service.

. Created a transmittal document for several departments to more clearly

convey instructions on how a document(s) needed to be prepared or

produced resulting in enhanced customer service.

. Produced a one-month calendar used to encourage customer service using

clipart to enhance its appeal resulting in better customer service.

EDUCATION

Clerical Service Certificate Patricia Stevens Career College

St. Louis, MO

PROFESSIONAL DEVELOPMENT

Business Writing Skills Service Strategies

Flexible Communication

TECHNICAL SKILLS

Type 75 WPM

Microsoft Office

Transcription using Olympus DSS Player Pro System using WAV files

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