OBJECTIVE: To obtain a career with a well structured company through my
previous experience with customer service and conflict resolution.
EDUCATION:
* Guildford Technical Community College- 2008-Present- Working to
maintain my Associates in Accounting.
* Guildford Technical Community College- 1999-2001- Various coursework
in Sociology, English, Algebra, and Typing classes. Currently enrolled
again to continue my education for my associates in Business
Administration.
* Western Guilford High School- May 1999- Graduated with a High School
Diploma
EXPERIENCE:
CUSTOMER SERVICE/SALES:
Customer Service Representative- LabCorp for 7 months (Sept 2009)- to
present- Burlington, NC
* Worked in a call center environment- resolving billing issues; often
with patients, doctor's offices, and insurance companies.
* Processed incoming mail to resolve billing issues
* Processed refunds and adjustments for patients
* Obtained constant training to improve and maintain customer service
skills
Server for 6 years - Tripp's Restaurant- Greensboro, NC, Ham's Restaurant,
and Outwest Steakhouse- Kernersville, NC:
* Worked in a team environment, and worked self-motivated.
* Catered to customer's needs, and escalated appropriate issues and
problems to management.
* Pushed and sold "daily specials" to customers while taking their
orders.
Load Coordinator/Collections for 2 years- All-State Express- Kernersville,
NC:
* Maintained a high level of customer service and phone etiquette with
customers and drivers.
* Resolved issues that arose such as truck breakdowns and service
failure.
* Solicited freight from making cold calls to potential customers and
turning it into sales.
* Contacted customers for payment status on past due and current
invoices.
* Managed loads' Assessorial Charges earning the company around $200,000
missed in the previous and current year.
* Assisted the Human Resource Manager in all tasks; driver payroll,
deposits, demand letters
* Audit freight bills and prepare them for billing
Teleservice Operator for 1 year- Sears Teleservice Center- Greensboro, NC
* Received inbound calls in call-center environment to schedule times
for the Technicians to repair appliances.
* Transferred calls to other departments to better serve the customers.
MANAGING/SUPERVISION:
Assistant Manager for 4 years- Ham's Restaurant- Kernersville, NC and
Schlotzysky's Deli- Greensboro, NC
* Made sure deposits and sales matched every night.
* Managed staff and made out schedules.
* Resolved conflicts among employees and customers
COMPUTER SKILLS:
* Managed spreadsheet for Load Coordination Center that organized
driver's paperwork for loads and vehicle availability.
* Proficient in Microsoft '03 and '07 products including: Outlook,
Excel, and PowerPoint.
* Experience using the internet and gps.net.