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Customer Service Manager

Location:
Augusta, GA, 30906
Posted:
September 08, 2010

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Resume:

OBJECTIVE: To obtain a career with a well structured company through my

previous experience with customer service and conflict resolution.

EDUCATION:

* Guildford Technical Community College- 2008-Present- Working to

maintain my Associates in Accounting.

* Guildford Technical Community College- 1999-2001- Various coursework

in Sociology, English, Algebra, and Typing classes. Currently enrolled

again to continue my education for my associates in Business

Administration.

* Western Guilford High School- May 1999- Graduated with a High School

Diploma

EXPERIENCE:

CUSTOMER SERVICE/SALES:

Customer Service Representative- LabCorp for 7 months (Sept 2009)- to

present- Burlington, NC

* Worked in a call center environment- resolving billing issues; often

with patients, doctor's offices, and insurance companies.

* Processed incoming mail to resolve billing issues

* Processed refunds and adjustments for patients

* Obtained constant training to improve and maintain customer service

skills

Server for 6 years - Tripp's Restaurant- Greensboro, NC, Ham's Restaurant,

and Outwest Steakhouse- Kernersville, NC:

* Worked in a team environment, and worked self-motivated.

* Catered to customer's needs, and escalated appropriate issues and

problems to management.

* Pushed and sold "daily specials" to customers while taking their

orders.

Load Coordinator/Collections for 2 years- All-State Express- Kernersville,

NC:

* Maintained a high level of customer service and phone etiquette with

customers and drivers.

* Resolved issues that arose such as truck breakdowns and service

failure.

* Solicited freight from making cold calls to potential customers and

turning it into sales.

* Contacted customers for payment status on past due and current

invoices.

* Managed loads' Assessorial Charges earning the company around $200,000

missed in the previous and current year.

* Assisted the Human Resource Manager in all tasks; driver payroll,

deposits, demand letters

* Audit freight bills and prepare them for billing

Teleservice Operator for 1 year- Sears Teleservice Center- Greensboro, NC

* Received inbound calls in call-center environment to schedule times

for the Technicians to repair appliances.

* Transferred calls to other departments to better serve the customers.

MANAGING/SUPERVISION:

Assistant Manager for 4 years- Ham's Restaurant- Kernersville, NC and

Schlotzysky's Deli- Greensboro, NC

* Made sure deposits and sales matched every night.

* Managed staff and made out schedules.

* Resolved conflicts among employees and customers

COMPUTER SKILLS:

* Managed spreadsheet for Load Coordination Center that organized

driver's paperwork for loads and vehicle availability.

* Proficient in Microsoft '03 and '07 products including: Outlook,

Excel, and PowerPoint.

* Experience using the internet and gps.net.



Contact this candidate