Manager Sales

Tanya Turner

**** *. ***** ***** ***. Apt. E*

Santa Ana, CA 92705

Cell: 714-***-****

Email abkmsb@r.postjobfree.com

Education:

**/**** - **/**** ******* College LVN

**/**** - ******* ******** **reer College RHIT -

Expected graduation 01/2013

Employment History

03/2010 - Present Romano's Macaroni Grill Server

714-***-**** Jamboree, Irvine, CA

01/2010 - 03/2010 Starbucks Coffee Company Manager

Mission Viejo, CA

09/2001 - 09/2009 Ruby's Diner Catering manager/

Manager

949-***-**** 258 The Shops at Mission Viejo

Mission Viejo, CA 92692

. Front of house Manager: Directly responsible for the hiring,

orientation, training, development, and motivation of a team of 20

- 30. Modeled a proactive and positive approach to guest service.

Developed a front of house training program that was implemented

under my supervision. Introduced the lead host position and

coordinated style of seating to our store which directly decreased

the time in which a table sat empty, thereby increasing sales at

peak periods. Focus on detail to maintain necessary standards and

safety for our guests and crew is always a priority.

. Additional duties include managing controllable numbers such as

labor, food cost, and sales, entering invoices into the company's

AP system (CTUIT), ordering food and produce, rolling out new

menus, and maintaining employee files.

. Certified Training Manager: Trained company managers, General

Managers, and district managers in an intense 8 week program.

. Local Store Marketing, Catering, and Special Events both on and off

site: Increased our units sales by 10% while marketing to potential

guests in a fun innovative way . At the Taste of Newport, my team

and I were #3 in sales for the entire event, and doubled our sales

from the prior year. This was accomplished by creating the over the

top WOW factor with the 65,000 guests that attended. Introduced the

teacher assisted and activity based fundraisers as a way to

encourage attendance.

. Field Marketing Manager: Responsible for leading a team of 18 store

level Certified Field Marketers, and helping them to build their

individual store sales. In addition, I work very closely with the

Home Office Marketing Team on programs that would be potentially

rolled out to the stores for use in their local store marketing

program.

01/2005 - 08/2005 Irvine Medical Center Unit secretary

19300 Sand Canyon Ave., Irvine

. Compiled patients medical records, admitted/ discharged patient,

updated census, updated MARS and Kardex, ordered labs and

diagnostic procedures per physicians orders, scheduled surgeries

for physicians, ordered required forms for MR, assisted patient's

families, transported patients from ER to medical floors, cross

trained in Med-surg, Labor and Delivery, ICU, and ER.

02/003 - 08/2005 Disneyland Resort Attractions

Cast Member

. Jungle cruise skipper: Spieled to a boat of 50 guests for 8-10

minutes. Worked as a cast member on Indiana Jones and Winnie the

Pooh. Maintained high standards for safety and guest service.

Learned to "take a knee" and get on the younger guests level, and

other invaluable guest service techniques. Point person when

interaction was necessary with difficult guests.

02/1996 - 09/2001 DST Builders Office Manager

714-***-**** 6411

Maple Ave, Westminster, CA 92683

. Accounts payable, accounts receivable, and payroll billing for work

completed. Implementing new accounting software. Completed the tax

documents for employees. In charge of administrating the health

plans for employees, and scheduling subcontractors and materials

for various jobs, issuing preliminary notices and lien releases,

and composing proposals using MS Word, Excel, and Outlook.

Special Training and Certifications

ServSafe Certified

03/2009

American Red Cross Instructor

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