Customer Service Human Resources

William Henefey

**** ********, ***

San Antonio, TX 78240

Cellular 210-***-****

abkmrc@r.postjobfree.com

Objective

Currently a senior at Dervy University, I am seeking a position in a results-oriented company that

seeks an ambitious and career-conscious person, where acquired skills and education will be utilized

toward continued growth and advancement. I have followed Human Resources policies and

procedures for years. Now would like to be the one making the laws.

Education

B.A., Human Resources Management

Devry University, San Antonio, TX.

Degree in Human Resources Management, Anticipated Graduation date March 2011

Associates Degree, Liberal Arts, 1995

Palo Alto jr College, San Antonio, Tx.

Highlights of Experience

• Mediation and problem solving skills.

• Competent using software including: Windows, Word, PowerPoint, E-mail, Excel, and the

Internet.

• Effective management, technical, and supervisory skills.

• Recognized for long hours, commitment to customers, attention to detail, professionalism, and

follow-up.

• Work well as a team member or independently.

• Years of Customer service experience

• Resourceful, energetic, competent, multi-task and results-oriented.

Experience

KFC San Antonio Tx. February 2010 to present

Shift Leader

• Assisted General Manager with all restaurant operations, including customer service, waitstaff

and kitchen supervision, ensuring food and beverage quality, opening / closing, scheduling,

and overall management

• Supervised and trained employees in daily job responsibilities

• Coached and mentored employees on business development, personal growth and

performance management

Trained and evaluated all new employee’s

Assisted DM and RGM with store readiness and customer satisfaction

Bill Miller Bar b q, Corpus Christi, TX. May 2004 – February 2009

Manager

• Planned and executed company standards including communications, operations, and human

resource policies

• Managed all aspects of the branch including daily operations, purchasing and usage,, rental and

maintenance, office and field service staff supervision, invoicing and job quotes

• Personally addressed customer complaints upon escalation by assistant managers

• Supervised management staff, emphasizing sales performance and high standards of store

operations

• Trained management personnel in operations and supervision

• Managed cost controls for food and labor, expense budgets, and quality control

• Coordinated staff schedules daily

• Coordinated management of staff, hiring, training, and employee development

• Monitored security measures and loss prevention and coordinated facility maintenance and upkeep

• Interviewed and evaluated personnel

• Managed day-to-day operations for Bill Miller bar b q

• Interviewed and evaluated job applicants

• Identified new methods for cutting operating costs while increasing services

• Well-developed management skills. Utilize all assets and resources available, maximizing employee

productivity and performance to achieve corporate goals and objectives

• Arbitrated in all termination situations and participated in all termination interviews. Conducted all

exit interviews and identified causes for termination

• Hired, trained, and supervised a staff of 30 or more

• Extensive budgetary and purchasing experience

Jack in the Box, San Antonio, TX. July 2002 – May 2004

Assistant Manager

Skills

• Office Management • Quality Control

• Coaching & Mentoring • Oral Communication

• Troubleshooting • Planning / Scheduling

• Data Entry • Knowledge of Office Equipment (Copier/Fax)

• Purchasing and Inventory • Written and Verbal Communication

• Building and Leading Teams • Employee Supervision

• Payroll Reporting • Leadership/Supervision

• Problem Solving • Safety Awareness / Training

• Customer Service and Retention

Classes taken in degree:

Employment Law, Labor Relations, Computer Applications for Business with Lab, Data Analysis with

Spreadsheet w/ lab, Introduction to Business and Technology, Principles of Management, Statistics

for Decision Making, Human Resource Information, Systems and Strategic Staffing, Compensation

and benefits. Human Resources Management, Training and Development, Project Management,

Currently hold a 3.0 GPA.

Contact this candidate