Customer Service Manager

Arista Powers

**** ***** ********** ***** *** *E High Point, NC 27265 919-***-****

abkmqo@r.postjobfree.com

Experience

Wal-Mart, Greensboro, NC 9/2009 to Present

Customer Service Manager - Manage multiple departments and maintain

contact with other members of management in order to keep the front end

of the store functioning efficiently.

. Supervise associates in different departments including

cashiers, money center, courtesy associates, people greeters,

lawn and garden and customer service desk.

. Assist management in conducting interviews for potential

employees.

. Deliver change, loans and order money for the front end.

. Open store, close registers nightly, replenish reset bags for

opening cashiers.

Hannah's Haven, Browns Summit, NC 3/2009 to 03/2010

Volunteer - Assist new and existing residents of a not for profit,

nine month inpatient drug and alcohol rehabilitation program.

. Assist facilitators in Personal Study classes such as Budgeting,

Nutrition and Anger Management.

. Chaperone up to six residents during off campus outings and

activities.

. Invited June 2009 to join Board of Directors as Student Advocate

focused on obtaining additional funding, resources and

donations.

Pozen Pharmaceutical Development Company, Chapel Hill, NC 06/07 - 07/07

Summer Clerical Associate - Scanned confidential patient files from

the company's drug trials to qualify for FDA approval.

. Scanned over 6000 patient files into a restricted software

system.

. Organized paper files for long term storage.

. Completed project prior to 90 day deadline.

. Due to superior efficiency, was assigned additional tasks for

prompt completion.

Dillard's, Raleigh, NC 06/06-08/06

Summer Sales Associate - Opened and closed register, served customers

and met established sales quotas.

. Achieved highest single day sales for store four separate days.

. Exceeded goals for in-store credit card applications.

Cold Stone Creamery, Garner, NC 01/04-05/06

Shift Manager - 5/05 - 5/06 - Supervised up to seven employees,

prepared weekly bank deposit, monitored inventory and stock levels.

Shift Leader - 4/04 - 5/05 - Directed Crew Member duties, customer

service, processed special orders, completed daily recap report and

monitored staffing levels.

Crew Member - 1/04 - 4/04 - Served customers, replenished ice cream

and performed cleaning duties.

. Recognized 15 times for being the store's top seller of the

weekly promoted item.

. Received a perfect score on the company's "Secret Shopper"

survey.

. Management received multiple compliments from customers

regarding service received.

Technical Skills

Microsoft Word Microsoft Excel Microsoft

PowerPoint

Microsoft Access Microsoft Photo Editor

Internet/E-mail

Basic ability to speak, read and write Spanish.

Education

John Wesley College, High Point, NC 3/09 - Present

Major: Business Management

University of North Carolina, Wilmington, Wilmington, NC 8/06 - 12/07

Major: Business Management and Leadership Minor: Spanish

GPA: 3.09

Johnston Community College, Smithfield, NC 8/04 - 5/06

Associates Degree in Pre-Liberal Arts 05/06

GPA: 3.20

John Wesley College, High Point, NC 3/09 - Present

Major: Management and Business Ethics

GPA: 4.0

References

Available upon request.

Contact this candidate