Customer Service Assistant

Jacqueline Layus

abkmp9@r.postjobfree.com

***** *. **** ***. ***. 2069

Glendale, AZ 85308

EDUCATION

Arizona State University, Phoenix, AZ Expected Graduation date: December

2010

Major: Liberal Studies with concentration in Forensic Science and Criminal

Justice

Relevant Coursework: National Security/Intelligence/Terrorism

Northern Virginia Community College, Annandale, VA May 2007-July 2007

Relevant Coursework: Chemistry

University of Southern Mississippi, Hattiesburg, MS August 2002 - October

2005

Major: Biology Minor: Forensic Science GPA: 3.4 / 4.0

Relevant Coursework: Biology, Microbiology, Genetics, Chemistry, Writing

for Science, Writing for Criminal Justice, Applied Research Methods and

Crime Scene Documentation. Also Introduction to Forensic Science,

Fingerprint Analysis, Arson Investigation, Special topics in Forensic

Science, and Special Projects in Forensic Science.

Delgado Community College, New Orleans, LA August 1998 - May 2002

Major: General Studies GPA: 3.0

Relevant Coursework: Human Anatomy and Physiology, General Psychology and

Abnormal Psychology.

STUDY ABROAD EXPERIENCE

British Studies Program/University of Southern Miss, June 2004 - Aug. 2004

* Traveled to England, Scotland and Wales for Geography course

PROFESSIONAL DEVELOPMENT

Forensic Science Field Study, Washington, D.C., May 2003

Forensic Science Seminar at Sea with Dr. Henry Lee, August 2004

Fingerprint Science Seminar with Ron Smith and Associates, January 2008

Certificate of completion for 40 hour Forensic Science Seminar, August 2004

Certificate of completion for 40 hour Fingerprint Analysis Seminar, January

2008

EXPERIENCE

Prep Cook, Cashier, Hostess, Server Assistant, Cracker Barrel, Peoria, AZ

March 2009 - Present

* Meet and greet customers, bussed tables

* Cashier - handled two hundred dollar cash register

* Precut vegetables, fruit and meat for cooks.

* Bake goods

Internship, Alexandria Police Department, Alexandria, VA

May 2008 - July 2008

Processed photos in the photo lab

Enhanced Fingerprints in the photo lab

Fingerprinted potential employees and civilians using Live Scan

Assisted Crime Scene Investigator Bruni in the field

Shift Supervisor, Starbucks, Alexandria, VA

June 2006 - December 2008

Greet customers; make drink orders, arranged displays and stocked shelves

Learning Coach to new employees and seasonal promotions

Performed cashier duties with two hundred dollar cashier register, issued

cashier refunds

Supervised a team of four or five employees

Student Assistant, University of Southern Mississippi/International

Programs, Hattiesburg, MS January 2003 - October 2005

Typing, data entry, filing, copying, collating materials, delivered and

retrieved office mail

Provided customer service, processed study abroad applications,

identification cards, and set up student files for different study abroad

programs

Conducted phone recruitment and served as a guide for international

students

Processed student deposits for study abroad programs, delivered program

deposits and program fees to the Business Office for deposit

HONORS AND AWARDS

100 hours community service certificate and pin

National Dean's List 2003-2004

University of Southern Mississippi Foundation Scholarship for Study

Abroad

Numerous Starbucks Employee Mug Awards

CAMPUS AND COMMUNITY ACTIVITIES

East Jefferson General Hospital, Volunteer, August 1995 - December 1995

Louisiana Heart and Kidney Foundation, Volunteer, April 1997 - May 1997

L.H &K.F Booth/New Orleans Jazz & Heritage Festival, Volunteer, May 1997

International Food Fair/University of Southern Mississippi, Volunteer,

April 2003

Diocese of Arlington, Volunteer January 2007 - April 2007

COMPUTER SKILLS

Proficiency: Microsoft Word, PowerPoint, and Excel.

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