Sales Customer Service

Vicki Ong

* * * * * y e s . I r v i n e . C A * * 6 2 0

P h 9 4 9 . 3 9 4 . 4 8 4 5 F a x 4 1 3 . 3 8 2 . 1 0 3 5

v i c k i s u e o n g @ g m a i l . c o m

Chronological Work Experience

Working Visa/Holiday in New Zealand

Dec 2009 - June 2010

After being laid off due to the job recession and falling sales of medical

equipment, I decided to acquire a one year working visa/holiday in New

Zealand with my boyfriend, unfortunately we came back to the states after 6

months as I was not able to find full time permanent work.

Account Executive-Medical Sales

Merry X-ray Corporation

(Private Company . 1,000+ Employees . Medical Equipment and Device .

Orange . California)

Jan 2008-Dec 2008

Solidified and maintained current MXR/SourceOne alternate care consumable

business and gained new MXR/SourceOne consumable business, equipment

business and equipment service in the alternate care (non-hospital) market.

Attained assign sales quotas and margin goals.

Drove outside sales effort of territories-planned, made sales call

schedules, and close business deals; made effective sales and demonstration

presentations to customers.

Planned and identified needs of the territories regarding technical

support, inventory control and management participation.

Provided customer service such as expediting orders, following-up on

quality and service complaints and supplying information on products,

pricing, and delivery schedules.

Prepared regular reports on sales calls, expenses incurred, territorial

market trends, competitive activity and special reports required by

management.

Maintained current account records, including sales leads and mailing

lists.

Established and maintained a positive vendor/company relationship at the

local level through constant and consistent interface with local vendor

representatives and their management.

Kept management apprised of all vendor activities as to how they may affect

MXR/SourceOne through timely use of sales reports and communications.

Veterinary Sales Account Manager

Quest International

(Private Company . 100 Employees . Computer Service and Repair . Irvine .

California)

Feb 2007-Dec 2007

Responsible for nationwide inside sales as well as service/repairs of LCD

medical grade monitors and medical imaging peripherals to the Veterinary

market with the ISO 9001:2000 service guarantee.

Put together with and from the marketing department a direct mail campaign

to generate new business, thus helping to develop a new customer database

with hundreds of entries already generated.

Written proposals and generated sales from a few large accounts from

veterinary teaching schools, equine facilities, veterinary radiologist and

OEMs.

Provided excellent customer service in listening to the customer needs and

offering them the best solution for their imaging needs.

Veterinary Associate

Eye Care For Animals

(Private Company . 500 Employees . Veterinary Services . Tustin .

California)

April 2005-Feb 2007

Updated customer/client databases and produced reports in word and excel.

Assisted with physical examinations and various ophthalmology related

procedures in surgery.

Conducted monthly talks on improving the hospital safety environment.

Implemented inventory control on all controlled drugs used in the facility

on a monthly basis, thus reducing money tied up in stock.

Ensured all charts/paperwork are updated complete, and all corrections are

made on a weekly basis prior to audits reducing error rates in reporting.

Veterinary Assistant

Veterinary Surgical Specialist

(Private Company . 20 Employees . Veterinary Services . Tustin .

California)

March 2004-April 2005

Provided surgical assistance in the operating room on various orthopedic

surgeries. Performed radiology techniques and vitals prior to surgery

admission.

Performed preventative and routine maintenance on the sterility of surgical

instruments and

devices on a monthly basis.

Research Associate

B. Braun McGaw Medical

(Private Company . 1000+ Employees . Pharmaceuticals . Irvine .

California)

June 2001- May 2003

Performed environmental monitoring and presented reports that demonstrated

Quality Assurance to clients.

Coordinated the development of detailed studies with the United States

Pharmacopeia (USP) biological procedures in accordance with Good

Manufacturing Procedures (GMP).

Developed and implemented new procedures that created streamlined, accurate

documented data in accordance with Good Laboratory Practice (GLP)

guidelines.

Involved in large scale projects in Pharmacokinetics/Botox research studies

with Allergan.

Veterinary Technician

Suburban Animal Hospital

(Private Company . 15 Employees . Veterinary Services . Santa Ana .

California)

Aug 1999- May 2001

Surgical assistance in monitoring animals under anesthesia.

Performed dentistry work, radiology, vaccinations, and catheterizing of

animals.

Educated clients on health care, quality food products, and vaccinations

for their pets.

Animal Technician

Cal Tech, Braun Laboratory

(Private Company . 30 Employees . Research . Pasadena . California)

Jan 1998- Aug 1999

Developed "New Standard Operating Procedures (SOP's) and easier guidelines,

which was more user friendly to help reduce the time to complete

operations, thus improving efficiency.

Developed more "client friendly" formats for the documentation of research

studies, making it easier for the clients/researchers to comprehend the

Aims, Methods, Results, and Conclusions of the studies.

Versed in laboratory techniques with knowledge of large scale laboratory

equipment and operation of some machinery.

Education: Bachelor of Science in Animal Science-California State

Polytechnic University, Pomona, California, 1997.

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