Customer Service Manager

Location:

Posted:

September 29, 2010

Stephen Bradley

Shreveport, La 71119

318-***-**** email: ***********@*****.***

OBJECTIVE

Seeking employment in a challenging position utilizing the skills, education, and hands-on

experience obtained while working in customer service.

SUMMARY OF QUALIFICATIONS

Ÿ Self motivated; committed to excellence; intense work ethics; capable of completing any

assigned task with minimal or no supervision.

Ÿ Strong interpersonal; communication; organizational and problem solving skills.

Ÿ Heavy cash handling, typing, 10 key and computer programming skills.

EDUCATION

8/1998- 5/2002 Booker T. Washington High School- General Studies

PROFESSIONAL EXPERIENCE

11/2007- 7/2009 Willis-Knighton Business Office Shreveport, Louisiana

Paser

Ÿ Customer Service with inbound phone calls; insurance filing and account adjustments

Ÿ Customer and insurance payment collection and posting.

4/2005 - 1/2008 US Support Company Shreveport, Louisiana

Technical Support Engineer Supervisor

Ÿ Supervise 30 or more people in call center setting; Maintain quarterly goals

Ÿ Customer service; data entry; Customer account adjustments and payment collection.

Ÿ Customer inbound phone calls with technical support; database monitoring.

8/2002 - 4/2005 D.E.M.O. Shreveport, Louisiana

Assistant Manager/Lead Sales Associate

Ÿ Assistant manager, train new employees on customer service and sales.

Ÿ Itemize and total customer purchases; count money and issue receipt on all associated

transactions; balance cash drawer.

Ÿ Assist customers in the selection and purchase of merchandise.

References upon request