Customer Service Manager

**** **** ******* ****, *******, NC ***** 919-***-****/919-***-****

( abkmlh@r.postjobfree.com

Alycia J Davis

Skill Profile

Well-rounded background in capital campaigns, grant writing,

operational,capital budgets, and fundraising

Excellent level of customer service

Creative and determine in developing and implementing a variety of

organization programs for youth.

Computer Skills: All Microsoft Office Suites

Office Skills: Records Management, Database, Administration,

Spreadsheets/Reports, Event Management, Calendaring, Front Desk

Reception, Executive Support, Travel Coordination

Experience

______________________________________________________________________

__________

2009-2010

Branch Banking & Trust

Wilson, NC

Retail Foreclosure Specialist

Complete the initial review of accounts approved for foreclosure and

review any exceptions with manager.

Order title updates and Broker Property Opinion/Appraisal if required

Review Real-Estate Appraisals and Broker Property Opinion

Complete foreclosure analysis worksheet for review by manager

Complete initial charge off request for approval by manager, if

required

Complete the Loan Bid request and forward to ORE for Bid authorization

Review and approve invoices for payments

Answer customers concerns with adequate and concise responses

2007-2009 Occoneechee Council, Boy Scouts of Raleigh, NC

America

Capital Campaign/Fundraising Administration Assistant

Supervise and raise capital for a $8.7 million dollar Capital Campaign

Write grants for different programs and operational budgets

Coordinate, schedule, and host capital campaign, and grants board

meetings

Accounts payable and receivable

Prepare and design financial reports

Produce information by transcribing formatting, inputting, editing,

retrieving, copying, and transmitting text, data, and graphics

Conserves executive time by reading, researching, and routing

correspondence; drafting letters and documents; collecting and

analyzing information; initiating telecommunications

Maintain office supplies inventory by checking stock to determine

inventory level

Welcome guests and customers by greeting them, in person or on the

telephone; answering or directing

Inquiries

Maintain prospect and donors confidence and protect operation by

keeping information confidential

2005-2006 American Industries Lumberton, NC

Executive Administrative Assistant

Created memos and letters for all sales representative and

administrative assistants

Achieved top ranking among three other team members for toll-free

number performance (efficiency and effectiveness in handling consumer

calls).

Prepared quarterly reports, graphs, and quality assurance grids for

many products.

Accounts payable and receivable with accurate bookkeeping for at least

$70,000 a day.

Obtain and organized MSDS and Data sheets for all products sold

2004-2005 Robeson County Tax Revaluation Lumberton, NC

Department

Real Estate Technician

Assist with an excellent level of customer service to tax payers.

Provided informative information on parcels, titles, and concerns

(especially the handicap and elderly)

Data entry with speed and accuracy of facts and complaints

Provided debriefing for Real Estate Manger before tax payer scheduled

meetings

Assisted property appraisal with accurate information concerning

real-property

Education

2009-Current Strayer University

Raleigh, NC

Bachelor of Business Administration-Finance

2008-2008

Argosy University Online

Studies, Chicago

Undergraduate Studies in Psychology-Criminal Justice

2003-2006

Bladen Community College

Dublin, NC

Associates of Arts- General Education

Contact this candidate