Customer Service Human Resources
Resume:
Carol Weaver
Cincinnati, Ohio 45246
abkmld@r.postjobfree.com
HUMAN RESOURCES GENERALIST
Performs Human Resources related duties at the professional level. Responsibilities include employee relations, training,
employment labor relations, affirmative action and employment equity programs.
PROFESSIONAL EXPERIENCE
Iron Mountain 2004 to present
Iron Mountain is the world leader in information management services, assisting more than 140,000 organizations in
39 countries on five continents with storing, protecting and managing their information.
HR Generalist, 2007 present
Promoted from Supervisor role
Responsibility includes five markets in Ohio, Indiana and Kentucky (215 + people)
• HRMS Database Administration
• FMLA/ADA/EEO/WC
• Mediation & Advocacy
• HR Policies & Procedures
• Employee Relations
• Employee Counseling
• Open Door Administration
• Employee Development and Training
• Performance Management
• Organizational Development
• Confidential Recordkeeping
• Disciplinary Procedures
Customer Service Supervisor 2004 2007
Responsibility included two markets and two departments; customer service and date entry. Supervised 10 15 people in the Cincinnati
and Columbus area.
• Hiring and Training of New Employees
• Quality and Productivity Standards
• Employee Coaching and Mentoring
Warner Health Care 2003 2004
Call Center
Manager of Recruiting and Training
EDUCATION & CERTIFICATIONS
Rasmussen College –
Pursuing Bachelors Degree in Business Administration/Human Resource Management
Turpin High School Cincinnati, Ohio
Computer Skills:
• Oracle and HRMS applications
• MS Office (Word, Excel, PowerPoint,, Outlook)
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