Customer Service Administrative Assistant

Phyllis A. Thomas

**** *********** ***** ( Grove City, Ohio 43123 ( 614-***-**** (

******@*****.***

Career Objective

Highly skilled Administrative and Management professional experienced

working in a fast-paced environment, requiring versatility and reliability

as well as a strong attention to detail. Seeking a challenging position

within an established organization, allowing for both personal and

professional growth. Aggressive, enthusiastic and eager to learn.

Summary of Skills and Qualifications

. Microsoft Suite

. Internet/Email

. Customer Service

. Extensive Organization

. Written and Oral Communication Skill

. Office Procedures/Supervision

. Office Equipment Operation

. Typing at 40 wpm

.

Employment History

2010-Present Chase (EMC) Columbus, Ohio

Operations Sr. Specialist (Insurance Department

. Auditing Loans

. Writing procedures for new audits

. Conference calls with Vendors

. Researching voided/returned checks

2009-2010 Heidelberg Distributing Co. Columbus, Ohio

Office Administrative

. Answering phone, coping, filing

. Accounts receivable/Collections

. Driver's reconciliation

. Reports and mailings

2007 -2009 Franklinton Career &Technology Center Columbus, Ohio

Administrative Assistant/Enrollment Specialist

. Organize office files

. Promptly answer multi-line phone system

. Maintain an accurate schedule of students

. Maintain students academic records

. Copying and Faxing

. Greeting all visitors, setting appointments

. Solve problems/disputes with students

. General counseling

. Back up for CFA Transportation (answer phones, direct the Drivers)

. Worked in the SCOTI system

2004 - 2007 Mercantile Mortgage Company Columbus, Ohio

Document Specialist/Fraud Investigator

. Processed and inspected documents for accuracy during final stage of

sales

. Responsible for maintaining organized and truthful records

. Communicated with several title agencies to obtain titles or polices

. Audited closed loans and cross trained in processing department

. Provided support to Front Desk Receptionist

2003 - 2004 Care Works Columbus, Ohio

Data Entry Operator

. Processed the First Report of Injury

. Contracted employers, injured workers, and providers to obtain/verify

correct information

. Processed and entered information into a database in a timely matter

2001-2002 Ohio Dominican University Columbus, Ohio

Purchasing Assistant/Student Services

. Organized and filled purchase orders for the staff

. Backup support for the switchboard and mailroom

. Directed college students around campus and answered campus questions

. Post payments to students accounts

. Assist students in scheduling classes

1995-2001 CompManagement Inc. Dublin, Ohio

Purchasing Agent

. Purchased office supplies, machinery, and furniture

. Inventory control for all departments

. Negotiated prices with vendors

. Distribution of all supplies to each department

. Maintained all coffee stations

. Prepare for large mailings

. Order all marketing material

Mailroom Supervisor

. Set up & organized the mailroom for processing

. Supervised mailroom clerks to ensure delivery of department mail

. Scheduled interviews and hired new clerks

. Order and distribution of all supplies to each department

. Maintained all coffee stations

. Prepare for large mailings

Claims Examiner

. Processed Bureau of Workers Compensation orders

. Contacted and advised employers claims

. Processed and entered information in database to ensure accurate

information

. Customer Service

Education

2006 Stratford Career Institute St. Albans, Vermont

Business Management

. Online courses (Diploma)

2008

Legal Assistant/Paralegal

. Online courses (Diploma)

2003 Bradford School Columbus, Ohio

. Associate of Applied Business Degree Office Administration

Awards

. Perfect Attendance

. Student of the Year

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