Customer Service Manager

Celesteen D. Robinson

*** ******* **. *********, ** 14609 585-***-****

abkmkh@r.postjobfree.com

____________________________________________________________________________

__

RELEVANT EXPERIENCE:

. Word Perfect, Excel, Power Point and Outlook

. Accounts Receivable/Payable and time keeping

. ADP Payroll data entry and processing

. Analytical skills

. TYPE 45 WPM and 10-key calculator experience

. Customer Service and HRIS Health and Benefits data entry

. Alpha/numeric Data Entry

. Mortgage loan processing

___________________________________________________________

WORK EXPERIENCE:

09/2009 - 06/2010

H& B Insurance Specialist, (Paychex Insurance Agency Contract) Rochester,

NY

. Utilize multiple computer software applications in

conjunction with carrier and bureau web-sites, as well as internal

systems to include HRIS, in order to respond to all client inquiries.

. Complete enrollments & maintain client relationships. Good

communication & pc skills

. Review and resolve benefit issues (enrollment, eligibility, benefit

deductions, etc)

03/2008 - 10/31/08

Payroll Services Clerk, (Spherion Employment Agency-Xerox Contract)

Rochester, NY

. Performed data entry and processed checks using ADP payroll

processing system.

. Use of Excel and Word to create payroll status spreadsheets.

. Problems solved and updated status and case management reports for

payroll manager and other co-workers as appropriate.

. Processed or calculated disability employees pay as well as made sure

deductions, additional pay and taxes were being withdrawn

appropriately. Processed monthly, semi-monthly, bi-weekly and union

payroll.

01/ 2006- 09/2007

Operations Analyst, (Frontier Telephone) Rochester, NY

. Assisted manager and co-workers in daily dispatching of technicians

workload

. Analyzed monthly data and created end of the month worksheets and

graphs.

. Assisted In the development of simplifying material distribution.

. Collected, organized and evaluated weekly/monthly information in

order to accurately make a thorough analysis of equipment used.

. Worked cooperatively and jointly with other office personnel to

provide quality customer service.

. Maintained telephone observation of desk techs phone scripting,

answered phones for questions and concerns, completions.

. Updated past/present and prepared future purchase orders, maintained

filing system and performed related office duties

09/2005-12/2005

Secretary, First American (Public Abstract) 16 W Main ST Rochester, NY

. Proficient in Word and Excel.

. Maintained filing system and scheduled maintenance checks on office

equipment and ordered supplies as needed and maintained multi-line

phone system

01/ 2003- 02/2005

Home Equity Loan Processor, (JP Morgan Chase Bank) 20 South Clinton Avenue

Rochester, NY

. Processed and performed daily preparation and delivery of Home Equity

loans/lines of credit closing documents

. Funded accounts as well as provided excellent customer service to

customers who have questions and concerns.

. Analyzed and cleared daily reports and maintained filing system of

shipping old files.

05/1999- 11/2002

Operations Clerk Level IV, (Frontier Telephone) Rochester, NY

. Assisted manager in daily dispatching of technicians workload

. Analyzed operations repair data and reported results for manager

meetings

. Answered phone lines for questions, concerns and completions

. Maintained voice mail status

. Corrected and updated spreadsheets and orders with changes as they

occur

. Processed time keeping with the use of spreadsheets and company

payroll system

1998-1999

Data Entry Clerk, (Rochester Linoleum and Carpet Center) Rochester, NY

. Data entry customer invoices

. Answered phones for questions or concerns

. Maintained filing systems

1998

Customer Service Clerk, (North Eastern General Insurance) Rochester NY

. Auto /cycle premium quoting

. Customer service on phones as well as in person

. wrote auto/cycle policies and also performed related office duties

______________________________________________________________________

EDUCATION:

Rochester Business Institute (Everest Institute)-Rochester, NY

Degree: Associates in Business Management

AFFILIATIONS:

. Volunteer work with Rochester Public safety Building

. Member of the Who's Who Registry of Academic Excellence

Contact this candidate