Project Manager Management

Tony L. Drake

**** ******* *****, *******, *******, 30319

404-***-****, ****.*****@****.***.***

OBJECTIVE:

Rewarding, highly visible position as a major contributor in Business

Development, Product Management, Technical Marketing and/or Program

Management.

PROFESSIONAL EXPERIENCE:

. Technical Marketing, Product Management, Proposal Writing, Trade

Shows.

. Product Demonstrations and Presentations.

. Large Project Management

. Requirements Gathering and Needs Analysis.

. Imaging and Information Management Systems.

. Business Process Reengineering

. Web Based Business Applications, E-Commerce

Jacada Inc

Atlanta, GA

Project Manager, June 2008 - 2010 Project Manager for

unified desktop

application

implementations.

Jacada is a software products company based in Atlanta with worldwide

operations and worldwide a client base. As a Project Manager I managed

several projects to implement the company's software platform and products

to create customized unified call center desktop solutions.

As Project Manager I managed a team of contract developers and company

resources to implement a custom desktop solution for an insurance company

in Nashville, TN. In this project we on boarded a team of contract java

developers, trained them in the company's products and developed the

solution. I was responsible for managing requirements and ensuring the

implementation adhered to company implementation guidelines and quality

standards.

As the Project Manager I guided the implementation of a call center payment

application at an insurance company in Columbus, OH. I assisted in the

requirements gathering, defining the solutions and ensuring client

agreement of the solution content. I also provided management oversight of

Jacada's onsite client facing consulting team.

I replaced the Project Manager on a unified desktop implementation project

for a Gas and Electric Utility in New York State. When I became project

manager the project was out of control, it had no defined scope, the

project team was not executing successfully and the development was being

done offshore by an organization that was not able to produce the quality

desired. I performed a gap analysis to define the scope, replaced the

offshore development team with an Atlanta based development team, managed

the remediation of the offshore code and successfully guided the project

through the delivery of the first phase.

Principle Consulting

Atlanta, GA

Contract Project Manager, January 2008 - March 2008 Project Manager for a

unified desktop

application implementation

for a call center operator

in Bristol, UK

My client, a software company based in Atlanta, provides tools used to

create unified desktops for call center agents. The engagement was to

assume the Project Manager role and work the project to completion. I

applied project management practices, implemented a development planning

process, implemented knowledge transfer, developer mentoring, project

reporting, and mentored the client's management to build a repeatable

development cycle. Using a best practice approach I was able to calm the

environment and create a productive and successful working environment.

imobile systems, inc

Atlanta, GA and Port Townsend, WA

imobile developed a comprehensive set of solutions that allow DoD Suppliers

to meet and exceed the requirements of the DoD RFID and UID mandates. Our

solutions include generation of RFID-MSL's, RFID Pro-Labels, DD-250's, UID

Labels; and the submission of their data to WAWF and/or the UID Registry.

These are all part of our software and service offering. We support popular

RFID & UID hardware for a totally integrated RFID/UID turn-key solution.

Director of Technology, July 2004 to January 2008

Responsible for the development of software

solutions for RFID and UID compliance for DoD

vendors.

Evaluate RFID components and devices.

Evaluate part marking devices.

Integrate / interface devices in the solution.

Java, web based applications, MySql, Apache, Lynx,

MS-XP based multiple user solution.

Represent the business at trade shows and

conferences.

Responsible for solution architecture and

implementation.

Develop partnerships with vendors.

Hewlett-Packard

Atlanta, Georgia

The HP is a leading technology solutions provider for consumers and

businesses with market leadership in fault-tolerant servers, UNIX servers,

Linux servers, Windows servers, storage solutions, management software,

imaging and printing and PCs. HP invents, engineers and delivers technology

solutions that drive business value, create social value and improve the

lives of our customers.

The network service provide segment of the HP Solutions Organization

develops, manages and markets custom solutions to solve critical telephony

issues for wireline and wireless network operators. HP SO's solutions

contain propriety intellectual property developed by HP and integrate a

large portfolio of partner technology to create complex and robust

solutions that directly address network operator and enterprise problems.

HP SO addresses market needs for revenue generating services and highly

effective infrastructure services with next generation platform that

improve operating efficiency and time to market.

WW Solution Business Manager, December 2001, to July HP Solutions Organization

2004 NSPBU Marketing

Develop software solutions for the network services

provider world wide market place, focus on mobility.

I managed the development of solutions for

multimodal portals, next generation gateways (WAP

2.0), utility computing environments and integrated

systems management.

Contribute to solutions for service delivery

platforms, PwLAN, messaging, MMS and web services

solutions

Develop solution content, define and manage the

features, road map and plan of record.

Develop market message and positioning.

Represent solutions with client and during trade

events.

Assist in solution architecture and proposals

Developed partnership relationships with network

services provides and enterprise clients.

Engagement Manager, July 2000 to December 2001 Hewlett-Packard Middleware

Division

Middleware Consulting

Practice

Defined the product road map to create a portal Hewlett-Packard Middleware

framework product offering for the middleware Division is a leader in

division. I identified market needs and defined the business-to-Web and

features that were required to deliver the product wireless technologies.

to the market place. Companies deploying

For a mobile phone operator in Switzerland I manager e-business applications

the development of a portal that enabled mobile rely on HP middleware

device users to access Internet based information solutions to provide

using WAP, Web and PDAs. I represented HP as the comprehensive e-business

onsite project manager. As the project manager I platforms, Internet-class

was responsible for managing the relationship with infrastructures, and

the client, managing the project team, assisting in robust integration

analysis and requirements gathering and identifying services that e-business

additional project opportunities. success demands. HP

Managed several concurrent projects. As the Middleware Division

Bluestone engagement manager in the southeast I am (formerly Bluestone

responsibility for the management of professional Software, Inc.)

services projects. I identify new project was acquired

opportunities and extensions. by Hewlett-Packard in

January 2001.

Now as HP Middleware

Division, our products

allow customer business

agility by delivering a

highly scalable, reliable,

and secure infrastructure

platform for the rapid

development, integration

and deployment of

e-services.

Cap Gemini America

Atlanta, Georgia

The Cap Gemini Group, is the leading European management consulting and

I.T. services group. With a significant presence in 20 carefully selected

countries, its businesses are those of management consulting, I.T.

consulting, systems integration, software development, outsourcing and

training. At the end of 1998, the Group had over 38,000 employees across

the world.

The Cap Gemini Group is capable of offering a full range of services for

which it selects leading-edge techniques and the best proven methods,

consolidated and formalized in its PERFORM methodology. PERFORM is used

group wide and is ISO 9001 certified, as are the majority of the Group's

subsidiaries.

Principal Consultant, January 1999 to July 2000

For a bank in Maryland, I managed the support team

for an image based lockbox system. The

responsibilities included production support and

enhancement of the system. The system performed

image scanning of remittance documents and payment

checks. The images were using to process the

payments through deposit and then retained on-line

for reference. As the team lead I managed a team of

4 developers, system engineers and analysis's.

During the project we identified problems and

solutions to improve the stability of the system.

For an insurance company in Madison Wisconsin, I

performed a business process reengineering study of

new business and claims processing in commercial and

residential business lines.

For a Texas based manufacturing company, I performed

needs analysis and requirements gathering for an

e-commerce web site. The project included working

with the technology, business and marketing

organizations to capture the business goals and

translate them into requirements. Integration with

legacy back office systems was analyzed to source

order or invoice information for presentation in the

web site. I designed the application framework and

security model and assisted in the development of

the logical database model. During the project I

also assisted in the development multiple look and

feel prototypes that were used by management to

clarify the direction of the web identity. The

project included streaming video, statement

presentation and web robots.

I performed industry research for a Florida cruise

company to identify the best practice organizational

structure for e-commerce business unites. The

project involved identifying and interviewing peer

manager in business and technology at other

e-commerce business to determine the best practice

organizational model. The best practice model was

used by the client to reorganize its business

structure.

I performed an enterprise wide imaging and document

management assessment for an impaired risk life

insurance company. The company currently manages

over 200,000 enforce policies and a 14 year

collection of terminated policies using a paper

process. The purpose of this project was to examine

both the production oriented policy processes and

business operations processes to identify the

opportunities to use document imaging and document

management technologies to improve the business

processes, increase customer responsiveness and

reduce cost. The assessment was performed over a

four week period and developed recommendations to

use document imaging, document management,

electronic document interchange (EDI), Internet

access, data warehousing and increased application

integration to provide enhanced levels of service

and cost saving.

CSD Incorporated

Atlanta, Georgia

CSD Incorporated, a Massachusetts corporation, is a privately held

consulting and contract engineering company. The company undertakes a wide

range of projects with several areas of special interest, including:

embedded systems, machine control, automation, imaging, document

management, business process engineering and data driven Internet

applications.

Principal, January 1998 to January 1999

I analyzed the storage and management of BellSouth's

collection of easement documents. I developed

requirements and the prototype for electronic

easement document storage.

Develop Web product for receiving and distributing

faxes using NT, Active Server Pages, Java, VB and

C/C++.

I performed Business Process Analysis for

BellSouth's Regional Landbase center. The center

maintains the digital maps of the BellSouth's

service area. I Analyzed and reengineered the work

process including workflow, document management and

integration with GIS mapping software.

The UniLink Group

Atlanta, Georgia

The UniLink Group develops web enabled e-commerce application for three-

tiered distribution. It builds applications for warranty claims processing

and order entry. The company focused on the heating/air conditioning,

electrical and plumbing vertical markets. The primary application provider

the means for user to enter warranty claims web enabled forms. The forms

were process and validated using rule sets the implemented the unique

requirements of each manufacture. The claim was validated and forward

using EDI technology to the manufactures system for automated processing.

The system was used to reduce the processing time of claims from 6-8 weeks

down to 24 hours.

Director of Technical Services, June 1997 to January

1998

Responsible for all technical operations including,

product management, sales support, development

management and deployment.

Work with customers to capture requirements, build

and deploy solutions.

Manage product development of Internet based

electronic commerce solutions for the distribution

market.

Working with an out source development organization,

I stabilized the product and moved it pilot to

production.

NETWORK IMAGING SYSTEMS, now Treev

Herndon, Virginia

Network Imaging is a developer of software product for document imaging,

document management, business process reengineering and COLD. The company

provides leading edge enabling layer client/server products for building

distributed repository solutions using its flag ship product Object

Manager. The company's workflow product is used to implement production

reengineering solutions

Manager, Presales, December 1995 to May 1997

As Manager of the Presales organization I was

responsible for staffing and resource allocation. I

managed Presales resources, including personnel and

facilities. I presented the technical architecture

of the company products to customers.

Provide direct support for the Commercial and

Federal sales groups.

Work with customers to translate requirements into

product based solutions.

Regional Support Specialist,

BellSouth Project Manager,January 1995 to December 1995

The on-site Project Manager for the development and

installation of a 60 server, 3500 seat engineering

document management enabled workflow system in a

nine state region. Starting with the initial

requirements gathering, design and development I

enabled each step of the process as the primary

customer contact and major contributor.

As the site project Manager I was the primary

contact for the customer and other vendors. I

negotiated requirements, functionality and

schedules. I worked with both project staff and end

users to ensure the successful deployment of the

system.

I directly managed both company and BellSouth staff

during the project. I interacted with the client at

all levels, including field end users, project

staff, and corporate management.

Regional Support Specialist, September 1994 to January 1995

Provided pre-sales support for the company's

information management products which include;

document imaging / information archiving and

workflow systems. In this role I worked with the

sales force, value added resellers and customers to

identify requirements and develop solution.

Demonstrate functionality.

Assisted in the roll out of the company's new

products, this included the workflow product.

Through the analysis of customer requirements, I

identified enhancements which were incorporated into

the core product.

CINCINNATI BELL INFORMATION SYSTEMS

CBIS Federal, now Dyncorp

Fairfax, Virginia

CBIS Federal was a federal system integrator primarily providing services

to the Treasury Department. Between 1991 and 1994 CBIS Federal built an

imaging practice that provided imaging and workflow solution to the federal

and CJIS and Telco markets. Using the CBIS Enterprize platform, CBIS

provided client/server solutions for document imaging, COLD and information

repositories.

I identified and defined new product solutions for CBIS Federal. Using the

CBIS Enterprize platform, I defined the application requirements for the

CBIS Enterprize BIRS application. The BIRS application was developed to

provide customer support representatives (CSR) access to historical billing

reports. Prior to BIRS CSRs could only access unformatted print stream

reports, with BIRS the CSR was presented the bill in the same format, look

and feel, as the customer's printed version. The BIRS application proved

to be a great improvement in the handling of call distributes sense it

provided the CSR with the same document as the customer, the formatted

bill.

I work with the CBIS wireless, wireline and long distance sales

organizations to provide sales training, identify opportunities and market

the company's products. By the beginning of 1994 a $10 million business

opportunity had been developed.

Product Manager, 1991 to September 1994

Imaging and information management systems for the

Wireless and Wireline communications industries.

Coordinate activities with account managers, sales

support and other Product Managers to position the

divisions products with other CBIS products and

industry requirement

Identify and qualify new business opportunities,

performed client presentations, demonstrations,

supported trade shows, performed requirements

gathering and needs analysis.

Design solutions and configurations for imaging and

information management systems.

Present proposals and negotiate technical features

and pricing.

Developed and presented sales training to the direct

sales force.

Developed product requirements for the CBIS

Enterprize BIRS. BIRS was a COLD application for

storage and retrieval of cellular billing

information.

Technical Marketing

Performed presentations and demonstrations at client

sites and tradeshows.

Performed requirements gathering, needs analysis and

solutions design in a systems integration

environment. A major contributor to launching new

products for the division.

A team leader in the technical support group

responsible for the RFP analysis, proposal

generation and proposal presentation

Project Management

Managed the development of tools to validate through

put of a high volume imaging system.

Developed tools to validate a character recognition

system and developed test decks and procedures.

Software Engineer

Developed full text compound document CD-ROM

authoring and retrieval system.

Developed a library of image viewing tools that were

built into the product.

Developed tools to translate foreign files formats

into the products internal format.

CSD INCORPORATED

Sudbury, Massachusetts

CSD Incorporated, a Massachusetts corporation, is a privately held

consulting firm. The company undertakes a wide range of projects with

several areas of special interest, including: embedded systems, machine

control, automation, imaging, document manage, business process engineering

and data driven Internet applications.

Project Manager and Lead Engineer, 1977 to 1991

Developed high speed web image printing system.

Responsible for developing the real time machine

controls and integrating the electronic subsystems

of the printer. The design brought new technology

to the product line, including Fiber Optic Links.

Other responsibilities included, planning,

scheduling, team management, installation, training

and support.

Developed high speed multi page bitmap printing

system. The project utilized 286-class workstations

for image processing. VME memory systems and high

speed interface logic enabled the system to print

300 dot per inch images at 300 feet per minute.

Developed device drivers for document imaging

systems. Input device drivers included aperture

card and page scanners. Output drivers included

laser printers and large format printers.

Developed PC based document imaging system. The

project integrated high resolution displays, optical

disk and document scanners to provide a low end

imaging system for a system integration company

EDUCATION:

[pic] Certified Document Imaging Architech, 1998

WORCESTER POLYTECHNIC INSTITUTION, Worcester, MA, BS Computer Science, 1977

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