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Customer Service Manager

Location:
Belleville, MI, 48111
Posted:
September 29, 2010

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Resume:

Ashley Olszewski

*** ****** ****

Belleville, MI 48111

734-***-****

abkmjh@r.postjobfree.com

OBJECTIVE

To obtain a job which enables me to help the common public by

providing guidance and services to permit the growth of a more

positive lifestyle.

QUALIFICATIONS

o Michigan Life, Accident, Health and Annuities Insurance License

o Notary Public- State of Michigan

o Computer Proficiency

o Detail oriented; adherence to deadlines and budgets

o 2008 State Bar of Michigan Legal Assistant Section Scholarship

Recipient

o Telephone Answering; 16-Line System

o Familiar with a variety of computer applications: Microsoft

Word, Excel, Outlook, PowerPoint, Access, Word Perfect, Westlaw,

ACT, Prognosticator

o Training in: family, probate, criminal, tort and lemon law,

civil procedure, research and writing, business interworking,

retail sales, and management

EDUCATION

2010-Current Master in Public Administration (MPA) (in progress)

Wayne State University, Detroit, Michigan

2005-2009 Bachelor of Science

Major: Paralegal Studies; Minor: Political Science

Eastern Michigan University, Ypsilanti, Michigan

EMPLOYMENT HISTORY

02/2010-Current Paralegal

Consumer Legal Services, P.C., Garden City, Michigan

Prepare and answer all discovery requests, calculate

attorney fees, respond to pleadings, draft lemon law pre-

suits and complaints for clients in 18 different States,

schedule all depositions and vehicle inspections, file

management, contact courts, schedule motions, coordinate

calendars for all six attorneys, enter attorney time and

billable hours.

07/09-02/10 Assistant Manager

Forever 21, Westland, Michigan

Key holder position entailing promoting a profitable store,

striving for and providing excellent customer service,

being fashion forward, developing and training staff, and

completing daily and weekly sales paperwork in a friendly,

fun environment.

04/09-02/10 Paralegal

Law Office of Steven H. Wilen, Birmingham, Michigan

Family law practice entailing the creation and drafting of

various legal documents including, but not limited to,

complaints, answers, JOD's, and QDRO's, as well as constant

contact with the Oakland and Wayne County Friend of the

Court buildings.

12/08-4/09 Paralegal Intern

Muawad & Muawad, P.C., Bloomfield Hills, Michigan

Personal injury and criminal defense law firm with duties

such as: drafting notices of depositions and hearings,

complaints, answers, Interrogatories, preparing various

motions and briefs, answering phones, filing, copying, and

requesting medical records.

07/08-02/09 Customer Service Specialist

Best Buy, Ann Arbor, Michigan

Greeting all customers, processing their transactions, and

selling Product Replacement and Performance Service Plans.

07/07-09/08 Lead Receptionist

BMW/Mercedes Benz of Ann Arbor, Ann Arbor, Michigan

Answered and logged all phone calls, took messages, greeted

clients, tendered all sales for BMW's serviced or parts

purchased, completed daily paperwork, both by hand and on

the computer, filed client information, and made copies,

all while maintaining full responsibility for all money

taken in.

02/06-12/06 Assistant Manager: Head Cashier

Home Depot, Ann Arbor, Michigan

My management duties included: running all cashiers breaks

and lunches, processing markdowns, running a register,

handling the change drawer and tills, completing daily

paperwork, monitoring line flow, managing the front end,

and providing excellent customer service.

References available upon request.



Contact this candidate