Customer Service Human Resources
Resume:
Cynthia A. Riendeau
Jamestown, NY 14701
*********@**********.***
OBJECTIVE
To obtain a full-time position that will utilize my experience in
Administrative work.
7/10 to 9/10 Starbucks, Barista -- Extensive customer service
in a fast-paced environment.
5/09 to 6/10 I lived out-of-state for one year and did not work
because I had to travel back and forth.
11/06 to 5/09 Ellwood National Crankshaft, 1 Front Street, Irvine,
PA 16329
Administrative Assistant
Assist the Human Resources Manager with all aspects of Human Resources.
Assist the company President with other administrative duties in a fast-
paced environment. Preparation of a bi-weekly newsletter for
employees, the company itinerary, several excel reports and
distribution of those reports through email. Preparing and completing
bi-weekly employee payroll using Syteline; this includes tracking
employee time and vacation. Preparation of organizational charts and
other safety charts using Visio. Assist Corporate HR Manager with
various projects and reports. Answered questions daily for employees
regarding health insurance, dental insurance and other benefits.
Tracking and documenting employee raises and paperwork regarding hourly
raises. Tracking of employee training and maintaining training files.
Direct daily communication with executive staff, managers and
supervisors. Participation in employee orientations and organization
of all new employee paperwork. Other duties too numerous to list.
2/03 to 9/06 Jamestown Board of Public Utilities, 95 Steele Street,
Jamestown, NY 14701
Customer Service Representative
Responsible for answering customer service calls for this public
utility company and responding to customer questions related to billing
questions and complaints, starting and ending electric or water
service, etc. Prepared reports relating to social services payments on
a bi-weekly basis. Tracking of electric customers with health related
problems and their physicians' notices. Tracking of dual water meter
accounts and preparing the end of the season statements. Regular phone
contact with Social Services regarding customer accounts. This
position also included working as a cashier taking electric and water
account payments and also city tax payments. I also worked
extensively with customers setting up service payment plans.
9/02 to 2/03 Dr. S. Bambrah, 320 Prather Avenue, Jamestown,
NY 14701
Medical Receptionist- Part-Time
Responsible for greeting patients entering office and obtaining all
insurance information. Scheduling appointments for patients with
physician both over the phone and in person. Filling out lab work
slips, filing.
1999-9/02 Dartmouth Hitchcock Medical Center, Daniel Webster
Hwy., Merrimack, NH
603-***-**** (Nashua, NH office, ask for Human
Resources)
Scheduling Secretary
Scheduled appointments in very busy internal medicine office.
Verification of insurance and authorization for cat scans and other
specialty appointments. I requested medical records in response to
physician's requests. Communication with other physician's offices for
the purpose of scheduling referral appointments. Daily communication
with physicians and nurses. Assisting patients in regard to their
insurance and future appointments.
EDUCATION
Jamestown Community College
Jamestown, NY
Working to obtain a Degree in Business
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