Customer Service Medical Assistant
Resume:
Birgit Ross
Rochester Hills, Michigan 48462
248-***-**** Cell
abkmj4@r.postjobfree.com
Objective: Seeking a challenging position in the medical field where I may
demonstrate my clinical training and apply my skills to their
fullest potential, while being open to growth and acquiring
new skills.
Highlights: . Bilingual in German and English
. Excellent interpersonal and communication skills
. Fast learner, team player, and reliable
Education: Ross Medical Education Center Flint, Michigan
Medical Assistant Certificate 08/2008
. Medical Billing and Coding
. Medisoft Medical billing Software
. Phlebotomy
. Taking Vitals, Injections, patient examination
Vocational School Mainz Mainz, Germany
Associates Degree in Electronics 07/1985
Experience: Crittenton Developing Corp.
Auburn Hills, Michigan
Private Duty Dep. 11/2008 to
present
. Taking Vitals, patient examination, injections, medication
calculation
. Maintain patient confidentiality and remain in compliance
to HIPAA
rules and regulations
. Acute care for terminal ill patients
. Provide Training to coworkers
Dr. Rick Stamatin
Rochester Hills, Michigan
Medical Assistant
03/2010 to 09/2010
. Taking Vitals, patient examination,
injections, medication calculation
. Phlebotomy and basic lab test, A1C, Lipid test,
Cholesterol,
Prescriptions, Allergy Injections
. Room setup for surgical procedures
. Also performing front office duties, Insurance
verification
Barclay Medical Center Rochester
Hills, Michigan
Medical Assistant Extern Student 6/2008 to
8/2008
. Greet patients and take their histories/ vitals and
document in chart
. Prepare patients for examination and treatment
. Perform venipuncture, injections, and basic lab test
. Assist doctor in preparing for various procedures
Kim Malmquist Ortonville, Michigan
Receptionist 06/2007 to 06/2008
. Provide excellent customer service with positive attitude
. Contribute to the organizations success by welcoming
related, different, and new requests
The Home Depot Lake Orion, Michigan
Customer Service 10/2005 to 5/2006
. Provided outstanding customer service to customers
. Maintained a thorough knowledge of the products and
services offered at The Home Depot
. Demonstrated and instructed customers on various paint
techniques
. Trained new employee
Bank One/Chase Troy, Michigan
Telephone Banker 03/2003 to 06/2005
. Handled each customer with a friendly, courteous touch
while following strict procedures for handling various
types of inquiries
. Managed a high volume of calls, while maintaining a high-
level of customer satisfaction
. Recruited as a peer coach for new employees
Birgit Ross
757 LeGault Court
Rochester Hills, Michigan 48307
REFERENCES
Deborah Uhlian, BS
Administration Instructor
Ross Medical Education Center
G 3630 Miller Road Suit D
Flint, Michigan 48507
Nael M. Meri DDS
75 Barclay Circle Suite 100
Rochester Hills, Michigan 48307
Grace Makowski
Clinical Supervisor
Barclay Internists
135 Barclay Circle Suite 100
Rochester Hills, Michigan 48307
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