Customer Service Sales
Resume:
John Christopher Smith
Dear Human Resource Director:
Based on my skills in management, hiring, coaching and training I am confident that I would be a great
addition to your team. I have Multi Unit Management experience as a Regional Assistant with Color Tile
Inc, 1988-1995 in the Va. Beach-Tide Water area and Washington, DC-Maryland metro area supervising
multiple stores. Major duties include Human Resources officer, P&L responsibility, manager recruitment.
I also served as the Regional Sales Trainer covering 28 stores in SC, NC, and VA during this same time
frame.
Enclosed is my resume which highlights my abilities, knowledge, and expertise in performance
management, productivity, daily operations, expense controls and overall leadership. During my time at
Sears Holdings and Kohl’s Department Store, I was able to increase income to the income statement by
lowering expenses in overall store and increasing productivity in the area of logistics, front end control,
inventory control and customer service skills.
I am excited about the position and the ability to help your company succeed. Thank you in advance for
your time. Please do not hesitate to contact me if you have any questions. I would appreciate the
opportunity to review my qualifications in more detail by phone or in person.
Sincerely,
Chris Smith
abkmid@r.postjobfree.com/abkmid@r.postjobfree.com
John Christopher 336-***-****/336-***-****
Smith
2000 Camrose Lane, Kernersville NC, 27284
Actively seeking a position
with an organization in need of a professional with proven management experience and demonstrated
success in delivering excellent customer service and sales services, optimizing business efficiency
and surpassing revenue targets
Accomplished and results driven professional with over 25 years of experience in all facets business operations,
personnel functions, loss prevention, training, merchandising, financial development and staff and team management. Adept
in providing excellent customer service while focusing high pay off improvements that maximize immediate bottom line
results. Recognized for professionalism, positive mental attitude, commitment to excellence, and demonstrated ability to
communicate and working with senior management, associates, and customers. Able to handle multiple projects and meet
deadlines under pressure. Self motivated and able to work independently or in a team. Excellent interpersonal and
communication skills, coupled with vision, business acumen, and astute negotiation abilities. Adept in computer applications
such as Windows 95, 98, XP and Vista, Microsoft Office: Word, Excel and Publisher.
AREAS OF EXPERTISE
• •
Managerial and Leadership Sales Development
• •
Business Development Sales and Revenue
Generation
• •
Client and Public Relations Recruitment and Training
• •
Staff and Team Management Human Relations
• •
Financial and Operation Cost Control Problem Solving
• •
Strategic Planning Customer Service
• •
Loss Prevention ServSave certified thru 2013
PROFESSIONAL EXPERIENCE
A Floor Man LLC Kernersville, NC April 2010 Present
• Independent Sales contractor for Empire Today LLC
• In home sales of floor covering, Carpet Wood and Laminates.
• Provide on the spot estimates and close sales in the home via cash, check or financing.
• Providing own sales leads along with company supplied from TV advertising
Food Lion
High Point, NC January 2008 August 2009
Daily operations including overseeing delivery, receiving into inventory and stocking of goods for purchase by the
consumer.
Customer service scores in the store.
Supervised staff of 68 sales associates and handled hiring and training
All internal LP issues including investigations and interviews.
ServSafe certified through 3/2013
Sears Holdings Corporation
Store Coach Greensboro, NC October 1 2006 January 2008
Managed daily operations as well as payroll management of a $23M unit, increased credit solicitation, associate
relations, customer service and logistics
Handles human relation functions such as interviewing, hiring and training Seasonal Staff of 200 associates from level of
140 over 30 day period. Over sees a management staff of 6 ASC’s.
Develop and implemented monthly workload
Oversee Loss Prevention staff including, LP Manager and 5 LP specialists
Kohl’s Department Store
Personal/Operations Manager Kernersville, NC 2004 2006
Managed daily operations as well as payroll management, increased credit solicitation, associate relations and customer
service
Handled human relation functions such as interviewing, hiring and training Seasonal Staff of 150 associates from level of
98 over 30 day period, HR/LP investigations concerning harassment
Develop and implemented monthly workload
Assist and oversee LP investigations within unit.
Hard lines Manager Winston Salem, NC 2000 2004
Directed daily operations and merchandising in hard lines store areas
PROFESSIONAL EXPERIENCE
~ Continued ~
Worked closely with associates and provided highly end up customer service
Key Accomplishments:
Effectively exceeded sales of $22 Million in 2002
Achieved inventory results of 48%
Developed a Customer Service rating of 3.94% out of possible 4.0%
Toys “R” Us
Assistant Store Director Winston Salem, NC 1998 2000
Managed daily operations as well as handling accounting functions: sales, profits and all financial aspects of store. All
internal LP issues including investigations and interviews.
Store Director Cincinnati, OH 1997 1998
Effectively supervised staff of three managers and 45 associates towards one of the most profitable years at this
location, resulted a bonus pay of 148%
Assistant Store Director Fort Wayne, IN 1996 1997
Handled increasingly responsible tasks in managing daily operation of sales and profits
All internal LP issues including investigations and interviews.
Key Accomplishment:
Administered staff of three Managers and 120 associates in a very productive Christmas Season attaining over
99% of sales budget and 150% bonus pay out in Guest Service categories
Department Manager Cincinnati, OH 1995 1996
Key Accomplishment:
Productively achieved above expectations rating on mid year evaluation after completing rotations in storeroom
and sales floor in only seven month period
All internal LP issues including investigations and interviews.
Advancement History:
Promoted to Guest Service Manager after completing 12 week training period
Promoted to Assistant Store Director after proven success as a Guest Service Manager
Store Manager: Floors A Plenty (Division of Color Tile) Cincinnati, OH January July 1995
Directed structure of all storage racks, fixtures and stocking of entire store
Supervised staff of 20 sales associates and handled hiring and training
All internal LP issues including investigations and interviews.
Color Tile
Store Manager/Regional Assistant Hyattsville, MD 1992 1995
Performed as Regional Assistant supervising three stores with new managers as well as providing support with inventory
check off and educate profit and loss strategy to control expenses
All internal LP issues including investigations and interviews.
Key Accomplishment:
Demonstrated success in handling top five consistent stores encompassing sales volume in company generating
45% increase in net profit in 1994
Store Manager/Regional Trainer and Assistant Virginia Beach, VA 1990 1992
Oversaw operations as well as supervising staff of four sales associates and trained upcoming sales associates on
board within local regions (North Carolina, South Carolina and Virginia)
Educate in all facets of product knowledge, selling skills and guest service
Productively generated double digit sales increases in last fourteen months
Provided support and assistance to Regional Manager in daily duties including supervising six local stores during
inventories and expense summary check off
Strategically handles local guest issues in Tidewater, VA area
Effectively supervised entire region in the absence of Regional Manager
All internal LP issues including investigations and interviews.
Store Manager/Regional Trainer and Assistant Charlotte, NC 1988 1990
Played a key role in managing third highest volume store in North and South Carolina and Virginia Market
Trained new upcoming board sales associates in region
Demonstrated success in assisting Regional Managers in training of new Store Managers
All internal LP issues including investigations and interviews.
Key Accomplishment:
Recognized for achieving sales increase in 24 months
Store Manager Charleston, SC 1987 1988
Established and implemented new sales training and obtain a top ten volume store from lowest volume store in region
within eight months that results equal immediate promotion to higher volume store
Sales Associate Charlotte, NC 1986 1987
Key Accomplishment:
Selected as top sales performer in store and continually ranked in top five sales producers in region
Advancement History:
Promoted to Store Manager after excellent achievement as a Sales Associate within ten months
E D U C AT I O N A L B A C K G R O U N D
Business Management:
Tri County Technical College Pendleton, South Carolina 1979 1980
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