Customer Service Human Resources

Heather A. Nelson

**** ** ******** *****

Ft. Wayne, IN 46816

Cell: 574-***-****

Email: abkmhk@r.postjobfree.com

Objective: To secure a challenging position where I am able to apply my

innovative and professional talent and expand on my customer service skills

in contributing to the overall success of an organization.

Related

Experience__________________________________________________________________

____

Air National Guard - Certified Public Health Technician 08/08 -

Present

Administration of hearing conservation tests, policies and procedures.

Internal/external customer service.

Training in basic sciences, epidemiology, occupational health, food

safety,

entomology and medical readiness.

Junior Enlistment Council.

Drug Demand Reduction Counselor

Indianapolis Airport Authority - Temporary Corporate Trainer 08/08 -

12/08

Initiated the background checks on potential airport employees for access

to secured

areas, finger printing, issued photo identifications, conducted

newcomer's orientation

and training.

Indianapolis Airport Authority - Paid Internship 06/08 -

08/08

Created and conducted PowerPoint presentations for potential tenants.

Worked at Indiana Black Expo, preformed initial briefing for 200-300

applicants

at a time and controlled applicant flow.

Worked with Human Resources and published weekly newsletters,

created new filing system, and conducted phone interviews for potential

vendors.

Republic Airways/Chautauqua Airlines - Flight Attendant 08/04 -

03/08

Customer Service, Conducted safety briefings for passengers, gained

extensive training on planned and unplanned aircraft accidents and

emergencies.

Education___________________________________________________________________

____________

Embry-riddle aeronautical university, worldwide campus 08/10 -

Present

Master's of Aeronautical Science

Usaf, School of Aerospace Medicine, San Antonio, TX

10/09 - 04/10

Certified Public Health Technician

Indiana State University, Terre Haute, IN

08/06 - 05/09

B.S., Professional Aviation Flight Technology/Aerospace Administration

Purdue University, West Lafayette, IN 08/04 -

12/04

Concentration: Air Transportation

Indiana State University, Terre Haute, IN

08/01 - 05/03

Concentration: Aviation Professional Pilot

Computer

Knowledge___________________________________________________________________

_

Microsoft Word, Excel, Access, PowerPoint, Publisher, Outlook

Windows XP, Vista Operating Systems, Adobe Photoshop, PageMaker, Mail

Merge

Certificates/Awards

Received___________________________________________________________

Secret Security Clearance

Certified: Test Administrator and Psychometrist for Automated

Neuropsychological Assessment Metrics

Certified: CPR, American Red Cross

Certified: Hearing Conservationist

Certified: Information Protection

Certified: Department of Defense Information Assurance Awareness

Certified: Contingency Prevention Medicine

Personal & Professional References available upon request

Contact this candidate