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Customer Service Management

Location:
Bonney Lake, WA, 98391
Posted:
September 29, 2010

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Resume:

Joshua L. Clark

**** ****** ****** *. . ****** Lake, WA 98391 . 253-***-**** .

abkmhg@r.postjobfree.com

Transportation and Logistics Professional

Detail oriented and results focused professional, offering extensive Driver

Management, Relationship Development and Planning / Coordination experience. Track

record of leveraging a deep understanding of the transportation industry and

logistics to reduce costs, increase efficiency and ensure outstanding client

experiences.

Core Competencies

Transportation Logistics Driver Management Customer Service

Relationship Time Management Solutions Account Management

Development Development

Professional Profile

Client focused - gain a comprehensive grasp of client goals in the interest of

delivering on all objectives. Scheduled deliveries for - and built relationships

with - JB Hunt's most valuable, time-sensitive accounts, including Old Dominion,

United States Postal Service, Sears, Target, Wal-Mart, Safeway and Fred Meyer.

Natural leader and skilled communicator who clearly presents engaging and credible

action plans and success strategies. Saved JB Hunt money by never missing "hot"

loads and rallying company drivers to meet aggressive delivery schedules.

Relationship builder who gains trust by anticipating needs, following-up frequently

and fostering open communication. Partnered with customers in order to more

effectively coordinate delivery / distribution. Gained the trust of several key

clients, who then entrusted Drivers with gate codes and keys in order to make after

hour deliveries.

Professional Experience

JB Hunt Transport Services - Sumner, WA 05/1997 -

03/2010

JB Hunt is a provider of logistics management services and integrated transportation

solutions to major corporations

Driver Manager (2007 - 2010)

Driver (1997 - 2007)

Responsible for managing 25-75 trucks at a time, continuously dispatching and

preplanning time-sensitive loads while adhering to and enforcing safety rules and

regulations. Maintained up-to-date and accurate databases on payroll, compliance

and freight.

Assumed additional responsibilities during a six-month period of understaffing;

worked 12-14 hour days in order to effectively manage the "ramp" and retain Drivers.

Recognized by senior leadership for performance and operational excellence.

Maintained an incident free record during entire tenure, with zero loads lost to

theft and no major accidents.

Lowered costs while meeting client delivery timelines by using the company's drivers

to full capacity before calling dray companies for expensive additional manpower.

Monitored corporate and rail websites in order to gauge the arrival of "hot loads"

and more effectively plan drivers for key shipments.

Education

Management Course - Pierce Community College - Puyallup, WA

Coursework, Air Traffic Control - Green River Community College - Auburn, WA

Licenses

Washington State Class A Commercial Drivers License - Washington 1997 - Present

Department of Transportation

Technical Skills

Microsoft Office Suite, AS400, Adobe Acrobat



Contact this candidate