Customer Service Sales
Resume:
JAMES D. STONER
Ozark, MO 65721
HIGHLIGHTS OF QUALIFICATIONS
. 21 years customer service experience.
. 8 years data base computer experience.
. Can type 50 wpm.
. 10 years retail experience.
. Supportive team worker; committed and responsible.
. Able to prioritize workload and meet deadlines.
EMPLOYMENT HISTORY
200804 - Present Operations Assistant, Military Honors, Jefferson City
. Receive, post and commit all funding requirements.
. Monitor State and Federal funeral budget.
. Maintain financial management database to include disbursing files and
periodic financial reports.
. Identify and in process new personnel.
. Manage timely payments for personnel, contractors and employees.
. Enforced compliance with company procedures.
200204 - 200801 Territory Manager, Floor Serve Incorporated, Dalton, GA
. Negotiated sales of all product lines.
. Implemented directives and guidelines from Lowe's Corporate Office.
. Attained and executed operations in support of twelve businesses
within Missouri and Arkansas location territories.
. Expedited sale closings on behalf of flooring specialists.
. Directed Level One and Level Two Sales Training to store associates
and managers.
. Organized competitor sales information.
. Oversaw new store set-ups, re-merchandising events, and provided
support for store grand openings.
. Upgraded quantity orders to ensure sufficient stock on hand and
arbitrated inventory issues.
200110 - 200204 Customer Service Representative, Bank One, Springfield
. Addressed all customer account inquiries.
. Assembled all pertinent account information for the customer.
. Investigated individual account errors and mediated resolution.
. Advised individual customer accounts.
. Arranged the customer with financial service products.
200104 - 200109 Area Sales Director, Mid-American Associates, Jefferson
City
. Analyzed and coordinated money management service to area customers.
. Strengthened a customer data base.
. Performed customer service, as applicable.
200007 - 200104 Sales Advisor, MetLife Financial Services, Springfield
. Addressed inbound telephone calls responding to customer inquiries and
problems concerning their account; assembled necessary information to
document and resolve customer problems.
. Performed basic computer skills to enhance customer service.
. Maintained telephone call statistics documenting account information
on the computer for each customer.
. Executed sales skills to enhance the customer's life, health and auto
insurance coverage; prioritized financial goal plans for customers.
. Applied basic math and computation skills to explain and calculate
percentages to customers.
199803 - 200007 Sales Representative, Kraft, Nixa
. Generated weekly sales with an increase of $3,000.00 per week.
. Collaborated existing customer accounts.
. Researched and introduced new products to customers.
. Expedited new customer accounts to expand data base.
CIVILIAN EDUCATION
Graduate, Ozark High School; A/A Degree Awarded From Columbia College.
MILITARY EDUCATION AND TRAINING
200311- 200504 73C Finance Specialist, JFHQ MO (-Det 1)
200505 - Present 44C Financial Management Technician, JFHQ MO (-Det 1)
. Execute finance team responsibilities during Soldier Readiness Program
(SRP) at beltlines performed in unit armories; collaborate authorized
pay and allotments.
. Interpret forms; clarify pay and entitlements data.
. Calculate and execute all pay entitlements in accordance with various
government regulations; assemble reports of activity for pay, leave,
and travel.
. Receive, review, prepare and compute travel vouchers.
. Supervise and prepare training for internal control operations
regarding pay and allowances.
. Account for government funds and reconcile pay discrepancies; maintain
disbursing files and assist with quality assurance audits.
. Research personal finance records and mediate individual pay
inquiries.
. Utilize Automated Fund Control System (AFCOS); Reserve Component
Automation System (RCAS); Microsoft Office; Access; Excel; Adobe Pro
and can type 50 wpm.
200112 - 200310 44E Machinist, 1107th AVCRAD (-Det 1), Springfield, MO
. Fabricated, repaired and modified metallic parts; utilized engine
lathes, utility grinders, power cutoff saws, armature undercutters,
arboe and hydraulic presses, drill presses and their associated
attachments and tools.
. Supervised lower grade soldiers and provided technical guidance to
them.
SERVICE SCHOOL COMPLETED (MO/YR)
DATES NAME OF SCHOOL COURSE TITLE
1988. Finance Specialist
02/1990 - 03/1990 USA 8th Inf Div NCO Acad PLDC (90-04)
10/1991 - 10/1991 DFAS, Ft Riley, KS Joint Service
Software Training
Contact this candidate