Customer Service Sales

Amber Goldberg

**** ********* ********

Phone: 770-***-****

Suwanee, GA 30024

Office: 770-***-****

E-mail: abkmgs@r.postjobfree.com

Cell: 770-***-****

_______________________________________ Objective

____________________________________________

To bring a broad range of skills and experience in finance, management,

administration, operations, sales and customer service to a challenging

position within an organization that values integrity, empowers and

develops employees and seeks excellence at every level.

__________________________________ Professional Profile

_______________________________________

. Articulate professional with excellent written and verbal

communication and presentation skills.

. Self motivated and effective performer able to work independently with

minimal supervision.

. Detail oriented and organized with the ability to manage multiple

priorities and tasks simultaneously.

. Enthusiastic, achiever with positive, productive "whatever it takes"

attitude.

. Excellent problem solving skills evidenced by ability to gather and

process information, develop strategies, offer creative solutions and set

measurable goals.

. Intuit QuickBooks Certified User

__________________________________ Professional Experience

_________________________________

Sample Marketing Manager, Norcross Food Company

June 2009 - Present

. Hired to develop and manage a new sample marketing division for a 28 year

old food company. Responsible for hiring, scheduling, field training and

coordination of 12 canvassers to deliver complimentary food samples in a

professional and timely manner to home owners in metro Atlanta. Have

earned employee loyalty and 70% employee retention by utilizing positive

and motivating management style.

. Compile and analyze detailed statistics to track individual performance

and evaluate the effectiveness of the division. Develop strategies and

solutions for improving division operations and plans for sustainable

growth.

. Track document flow to ensure that potential customer contact information

is accurate and follow up calls are placed for scheduling prospects for

sales presentations.

Business Finance and Management Contractor

2003-2009

. Secured contracts with numerous business owners to provide finance,

bookkeeping, cost analysis, customer retention/customer service

evaluation and training, marketing and operations services.

. A partial list of successful projects includes: total financial

responsibility for 2 small companies including: payroll, reconciliations,

A/R, A/P, compile/analyze P&L by department, cost containment, cash flow

projections, long term planning and budgeting . awarded a $60,000 USDA

nutrition grant . secured 501C3 status for start up non-profit that

required 3 year budget and revenue projections and development of

comprehensive operational policies and procedures . developed full

franchise package including trademark registration, writing operations

manual, demographic research and site selection, developing advertising

plan for franchise sales, projecting detailed cost analysis and budgets

for owner and franchisees

. wrote detailed RFP's for private sector and government projects for

software services company . evaluated, updated and

retrained employees on company policies to improve customer retention .

managed successful 2 year project to earn SACS

accreditation for a private school . created and presented 2 day off-

site seminar for employee education and motivation.

Manager, Women's Weight Loss & Exercise Facility

2001 - 2003

. Responsible for accounts payable/receivable, payroll, revenue and

expenses, inventory control, billing.

. Allocated $50K annual advertising budget and tracked campaign results

for cost per lead/cost per sale results.

. Managed build out of the facility within the $35K budget and 60 day

deadline.

. Interviewed, hired, trained and evaluated employees. Implemented

marketing and sales training.

Sales and Account Manager for Atlanta Packaging Company

1986 - 2001

. Built loyal packaging products corporate customer base in excess of $2

million/annually.

. Consistently achieved top sales awards: President's Club, 100 Club,

Soaring Eagle Award.

. Identified new sales opportunities through cold calls, referrals and

qualified leads.

. Employed consultative selling approach and developed unique customer

retention programs.

. Responsible for maintaining account profitability through exceptional

service and creative value-added ideas.

________________________________ Education/Professional Development

____________________________

. A.A., Interior Design, Art Institute of Atlanta, 1983

. Other Significant Credentials:

- Project Management Fundamentals, Completed 2006 / Grant Writing

Consulting, Completed 2005 / Real Estate

Terms & Concepts, Finance, Contracts; Completed 2004

Contact this candidate