Manager Customer Service

* *** ****** **** ● L ouisville, KY ***** ● 5-02-523-**** ● g abkmge@r.postjobfree.com

Angela L. Mills

Objective

To utilize my skills in business management, finance, and customer service to develop and enhance

my career opportunities.

Summary of Skills

• Experienced professional familiar with all general accounting and management principles.

• Self-motivated and able to work independently and as a team member to meet operational

and production deadlines.

• Quick to learn new programs and processing techniques.

• Adapt easily to new concepts and responsibilities.

• Strong problem-solving skills.

• Excellent verbal and written communication skills.

• Detail-oriented.

• Proficient in all applications of Microsoft Office and on 10-keypad.

• Able to multi-task as demonstrated by my ability to work full-time while managing a family

and attending college.

Professional Experience

Feb 2007 presentUS

B ankLouisville, KY

Co-Manager, Chamberlain Lane Office

Assisting Branch Manager with overseeing all operational functions within the branch,

which includes coaching staff to sales and performance goals and promoting a positive work

environment to encourage productivity.

J an 2006 Feb 2007First M ortgageLouisville, KY

C ommonwealth

Junior Underwriter

Processing and underwriting mortgage loan files on behalf of First Commonwealth Mortgage before

the contract underwriters complete the file.

J uly 2004 Dec

2 005IngenixLouisville, KY

Verifications Coordinator

Inputting provider information into database from application images and performing medical

credentialing tasks such as verification of licensing, education, and board certification.

Republic Bank and Trust Louisville, KY

Nov 2002 June 2004

New Loans Input Clerk

Inputting real estate and commercial loans into loan application system and calculating loan payoffs

for clients, branches, and outside institutions.

Apr 2001 Sept 2002 Bank of Louisville Louisville, KY

Loan Operations Input Specialist

Processing all online installment, commercial, and real estate loan transactions and

researching/correcting posting and processing errors made by branches.

Oct 2000 Mar 2001 Firstar Bank Louisville, KY

Operations Manager

Researching teller differences, charged-off accounts, miscellaneous losses, and monitoring internal

accounts.

Mar 1999 Oct 2000 Firstar Bank Louisville, KY

Administrative Assistant

Compiling daily production numbers and inputting into spreadsheet for reporting to Regional

Manager and monitoring and maintaining monthly financials for all Louisville/Southern Indiana in-

store branches.

Education

Degrees

2005 2007 U niversity of

P hoenixLouisville, KY

Bachelor of Science, Business Management

1994 1997 Indiana University New Albany IN

Associate Degree, Business Administration

References

References are available upon request.

Contact this candidate