Customer Service Administrative Assistant

Janet Lee Pasquarello

***** ******** ***** * *******, IN 46561

H: 574-***-**** s C: 724-***-**** s *********@***.***

Skills

Typing 62 wpm, Switch Board, Microsoft Office 2007, Excel, Dictaphone, Fax Machine,

Copy Machine, 10 Key, Postage Machine, Loan origination, Loan processing, Title

Search, Accounts Receivable, Accounts Payable, Customer Service, Scheduling

Professional Experience

HERITAGE ACCEPTANCE, Elkhart, IN

Credit Analyst: Reviewed, evaluated, and made credit decisions based on auto financing

applications. Calculated payment and income ratios to ensure meeting credit criteria. Examined

NADA auto values and determined values to comply with program requirements.

PHYSICIANS SUPPORT SERVICES, Baltimore, MD

Accounts Receivable Clerk: Processed patients’ medical claims for payment, worked with

insurance providers to correct denied claims for payment. Filed appeals with insurance

companies on all denied claims, worked with clients to set affordable payment schedules on

outstanding balances. Reviewed CPT and ICD 9 codes and corrected to ensure accuracy along

with implementing new codes that maximized insurance reimbursement.

ADVANTAGE ONE MORTGAGE GROUP, Parma Heights, OH

Licensed Loan Officer: Cultivated relationships in the sale and origination of mortgage loans.

Met/exceeded sales objectives in marketing and solicitation of leads for origination by building key

relationships. Effectively processed mortgage loans for refinance or purchase of personal and

commercial properties. Evaluated clients’ credit for loan placement. Conducted title searches for

review and placement of 2nd mortgage loans.

EQUITY ONE, INC., New Castle, PA

Assistant Manager: Set challenging business goals and led teams in execution. Built client

relationships in the promotion of all loan products. Processed and closed mortgages, personal

loans, and sales finance contracts. Identified and resolved customer issues in collaboration with

customers. Reviewed and approved customer sale finance contacts, personal loans, and

mortgages. Ordered office supplies, managed the branches accounts receivable and accounts

payable.

LIBERTY MUTUAL INSURANCE COMPANY, New Castle, PA

MVA Bill Reviewer: Ensured accuracy in review of claims. Effectively reviewed MVA claims for

errors. Corrected and submitted claims for payment.

DR. SERHAT ERZURUM, OBGYN, New Castle, PA

Surgical/Medical Assistant: Performed patient intake processing. Charted and scheduled surgical

procedures. Assisted the physician with office and surgical procedures. Processed pre

certification for all surgical procedures. Cleaned and sterilized procedure rooms and

instrumentation. Collaborated with staff in identifying and correcting CPT and ICD 9 codes for

surgical and office procedures. Maximized insurance reimbursement by ensuring billing accuracy.

ST. FRANCIS HOSPITAL, New Castle, PA

Surgical Tech: Prepared surgical suites for surgical procedures. Maintained and worked within

the sterile field. Assisted surgeon with surgical procedures. Cleaned and disinfected surgical

instruments and suites. Ordered and maintained surgical supplies and instruments. Scheduled

surgical procedures.

Education & Certifications

LASER TECH, Pittsburgh, PA

Associate’s Degree, LASER SURGICAL TECH

YOUNGSTOWN BUSINESS SCHOOL, Youngstown, OH

Diploma, Administrative Assistant

Certified in CO2, ND: YAG, Multi light Lasers

*Excellent References provided upon request

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