Customer Service Quality Control

Stephanie Nicholson

P.O. Box ***

Commerce, GA **529

Home: 706-***-**** Cell: 706-***-****

*******@*****.***

Objective: To obtain employment in a challenging environment, which will allow

me to further utilize my business training skills and enable me to

acquire new abilities.

Skills:

• Strong organization and analytical skills

• Excellent interpersonal skills, office etiquette and phone manners.

• Staff Management, including scheduling, payroll, and supervising

daily task

• Quality control management Software: All Windows operating

systems, Microsoft Word, WordPerfect and Excel, SOP inventory

systems, TOLAS inventory systems

• Switch board operating skills

• Inventory control

Various forms of customer service

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Experience: Crystal Springs Nursing Home (1983 1987)

Front Office Management

Answered phones, filed various documents, sorted and

distributed mail, greeted visitors, scheduled doctor

appointments for residences, maintained accurate food

and supply inventories

Baker and Taylor, Inc. (February, 1990 – January, 2009)

Inventory Control

Maintained the inventory for nearly 1,000,000 books,

videos and CD’s as they are inventoried and distributed

within our systems

Customized Library Services (12 years)

Supervised 75 employees while controlling the process for

front auditors and material handlers as well as back

auditors

Switchboard Operator

Operated a multi line switchboard for incoming calls

distributed all over the company as well as greeting

visitors as a first point of contact and handling other

administrative tasks

Customer Service

Assisted customers and delivery truck drivers with order

placement, directions, invoicing, and other processing

issues that may arise

Education:

Jackson County Comprehensive High School (1983 1987)

Lanier Technical College (May 2009 – September 2010)

Currently taking classes to complete a program in

Medical Office Assistant anticipate completion of

certification 2010.

Personal Qualifications: I am a highly motivated, self starter with excellent

organization skills and display a high level of loyalty

to my employers. I learn quickly and enjoy learning

more in order to compliment my current duties and to

be of maximum use in my field.

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