Customer Service Management

DANA M. MAUS

**** ******* ****, ***** **** Lake, MN 55110

612-***-**** abkmdu@r.postjobfree.com

Objective To utilize my receptionist experience and desktop publishing

skills in a

company offering progressively expanding challenges and

responsibilities.

Skills Customer Service / Typing / Filing / Desktop Publishing

Work History Desktop Publishing

3/09 - Present / BCT - Minneapolis, MN

. Receive, edit and typeset customer artwork

. Customer Service with clients and internal customers

Receptionist (part-time)

07/09 - Present / Outdoor Management Inc. - Apple Valley,

MN

. Answer phones, screen and direct calls

. Provide customer service and information to callers

. Take and relay messages

. Schedule appointments

. General clerical support

. Type letters and documents

. Filing

. Sort and distribute mail

Desktop Publishing

1/05 - 5/09 / Priority Envelope - Plymouth, MN

. Received, edited and typeset customer artwork

. Operated and maintained processing equipment

. Customer Service with clients and internal customers

. Member of building safety committee

Desktop Publishing

4/02 - 11/04 / Johnson Anderson - Shakopee, MN

. Typeset customer documents and artwork

. Interaction with customer service department

Receptionist

1/02 - 4/02 / Maximiliano's Hair Salon - St. Paul, MN

. Greeted and directed clients in a professional manner

. Answered multiple phone lines and scheduled appointments

. Customer service / cashier / maintained reception area

Receptionist

10/00 - 9/01 / JCPenny Salon - Mesa, AZ

. Greeted and directed clients in a professional manner

. Answered multiple phone lines and scheduled appointments

. Customer service / cashier / maintained product

inventory

Education Collins College, Tempe, AZ - October, 2001

Bachelor of Arts Degree - Visual Communications

Brown Institute, Mendota Heights, MN - April, 2000

Associate of Applied Science Degree - Visual Communications

Contact this candidate