Customer Service Quality Control

MOLLY R. MILLER

OBJECTIVE

To continue to build upon my customer service skills in a new

business setting.

EDUCATION

Sept. 2004- June 2008 Ohio University, Athens, OH

Bachelor of Science (B.S.)

. Health Service Administration major/Business minor

PROFESSIONAL EXPERIENCE

July 2008 - present The Ohio State University Medical Center-

Comprehensive Cancer Center

Research interviewer

. Communicate daily with a very diverse group of patients

and participants

. Contacts and screens patients to participate in three

different research studies

. Conduct phone interviews, as well as in person interviews

with participants

. Update databases daily with patient information and surveys

completed

. Enters collected survey data into database accurately and

completely

. Trains new interviewers and students on each study and

all aspects of screening, interviewing, consenting,

HIPAA and all regulatory requirements

. Participate in weekly/monthly meetings on study

progress, helps with reports and suggest improvements

to study procedures

. Assist with error report corrections, perform chart

audits and other data quality control procedures

Jan. 2007 - March 2008 Ohio University Office of Health Sciences

Student Office Assistant

. Answer multiple phone lines and direct calls to

appropriate professors

. Provide students with accurate information and help

regarding programs, assignments, and department

guidelines

. Complete professor requests for quizzes, exams, course

materials

. Complete general office responsibilities (fax machine,

copier, timesheets)

. Compose minutes from meetings and professor notes into

a functioning reference

WORK RELATED EXPERIENCE

March 2008 - June 2008 O'Bleness Memorial Hospital

Finance intern

. Work on Excel spreadsheets (expenses, taxes, inventory)

. Record inventory and store invoices

. Confirm bank transactions bi-weekly

Volunteer Services intern

. Help plan and carry out annual volunteer luncheon

. Work patient information desk

. Answer phones to be directed to patient

rooms/departments

Nov. 2007 - Dec. 2007 The Ohio State University Medical Center

Volunteer Services intern

. Covered volunteer desks in surgery waiting areas

. Handled mail and flower deliveries from outside sources

. Delivered books, movies, and mail to in-patient rooms

. Implemented a new filing system for college volunteer

records

. Contacted other hospitals regarding certain programs

COMPUTER SKILLS

Microsoft Word Microsoft Excel

CAPI

Microsoft Access Microsoft PowerPoint

Internet Applications Microsoft Publisher

Lawson software Cancer Research Information

Systems

REFERENCES

Available upon request

Contact this candidate