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Customer Service Manager

Location:
Bostwick, FL, 32007
Posted:
September 29, 2010

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Resume:

Karen Smith

P.O. Box ***

Bostwick, FL *****

Home: 386-***-****

Cell: 386-***-****

abkmcs@r.postjobfree.com

Over 14 years administrative support and project management experience

dedicated to achieving profitability and delivering outstanding customer

service. Energetic professional with exceptional analytical, organizational

and people skills. Strong personal ethics and integrity. Convey a

professional image of honesty, compassion and concern for our customers'

needs. Work well under pressure and deadlines. Highly organized team-

builder with strong leadership experience. Willing to work weekends, all

shifts and overtime. Excellent communicator seeking a challenging position

with the opportunity for professional growth.

Experience

Amec Construction, Lake Park, Ga 7/2010- present

Project Controls/Project Administrator

. Support managers in fulfilling their cost and budget

responsibilities

. Composed weekly productivity reports to the client.

. Maintained the productivity tracking weekly.

. Generated crystal reports in Geac."Committed cost, Job

detail, Job hours

. Maintained job summary for hours worked total man-hours

548763 for the entire job

. Maintained all jobs cost summary percent complete

. Forecast budgets base on the unit rate.

. Monthly invoicing report, earned over spent.

. Monthly and weekly progress reports to the client. Power

Point presentation.

W.G. Yates Construction, Jacksonville, FL 5/2006 - 10/2009

Project Administrator / Office Manager

PROJECT: Seminole Electric Co-op, Palatka, FL

. Maintained records, various forms, and other documentation.

. Tracked incoming/outgoing documentation using existing

database.

. Distributed engineering documents for review and comment.

. Tracked and compiled engineering comments for documents

. Prepared vendor document status notification letters per

originator recommendations.

. Produced, reviewed, maintained and followed-up on Open

Document Reports.

. Sent email notifications to reviewers of upcoming comment due

dates.

. Responsible for verifying document legibility, accuracy, and

timeliness.

. Maintained Manager's schedule and appointment calendar.

. Prepared and processed expense reports.

. Resolved accounting issues regarding current work

orders/charge codes.

. Placed orders for office supplies, equipment, and services.

. Clerical duties included telephones, typing, filing, and

customer service.

. Performed HR functions (interviews, hiring, safety

orientation, payroll, time sheets).

. Submitted manpower reports to Owners.

PROJECT: Western Farmers Co-op, Anadarko, OK

( Performed a wide range of clerical and administrative

duties.

( Managed, organized and maintained information.

( Created spreadsheets, composed email, managed databases,

created documents, handled travel arrangements, schedules

meetings and appointments.

( Organized and maintained paper and electronic files,

records, forms and documentation.

( Prepared statistical and written reports as well as

presentations for management.

( Responsible for preparation of subcontracts, purchase

orders, change orders.

( Duties included filing, warranty manuals, project

closeout, phone relief, customer service.

Iluka Resources, Green Cove Springs, FL 9/1998 - 12/2006

Purchasing & Stores Coordinator (2/2003-12/2006)

( Assisted Purchasing Manager in day-to-day operations.

( Ensured compliance to manufacturing and specifications

( New vendor setups, liability insurance and senior level

contract governance

( Procurement policies and procedures, updates, changes.

( Contract negotiations.

( Contract, inventory maintenance and records management.

( Receiving, matching packing slips to invoices for month

end.

( Assisted in month-end close for inventory totals.

( A/P and A/R, cash disbursements.

( Reconciled monthly vendor statements.

( Created all QMS manuals.

( Trained all new employees in Maintenance/Purchasing

Program.

( Recorded all fuels, reagents consumed for compliance.

( Performed safety audits.

( Management of ISO 9005 System.

Maintenance Engineering & Planning Coordinator (9/1998-2/2003)

( Scheduled work for plant shutdowns.

( Coordinated equipment usage during plant shutdowns.

( Maintained records of all equipment PM's.

( Updated labor worksheets for Maintenance Department.

( Maintained and pulled drawings for changes in plant

modifications.

Education and Credentials

Notary Public - State of Florida

OSHA Certification

MSHA Certification

CPR & First Aid Certification

Computer skills include Microsoft Office Suite (Outlook, Word, Excel,

Access & PowerPoint), Viewpoint, Primavera Project Tracking People soft

Share point DWG True View 2011 Mpac,SAP,EES,

A.A - Business Administration

University of Rhode Island, Providence, RI 1986

High School Diploma

Portsmouth High School, Portsmouth, RI 1983



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