Customer Service Human Resources

Misti R. Morgan

**** ******* ****** *****, *** Vegas, Nevada 89131, 313-***-****,

abkma2@r.postjobfree.com

Qualifications Summary

Skilled and dedicated Human Resources Generalist

with more than 7 years experience coordinating,

planning, and supporting daily operational and

administrative functions.

Demonstrated capacity to provide comprehensive

support for executive level staff, excel at

scheduling meetings, coordinating staff events, and

managing all essential tasks.

Proven track record of accurately completing

research, reporting, information management, and

marketing support activities within demanding time

frames.

Adept at developing and maintaining administrative

processes that reduce redundancy, improve accuracy

and efficiency, and achieve organizational

objectives.

Highly focused and results-oriented in supporting

complex, deadline-driven operations, able to

identify goals and priorities and resolve issues in

initial stages.

Proficient in Microsoft Office Suite (Word,

Outlook, Excel, PowerPoint, Visio, QuickBooks, Mac

OS, HRIS applications.

Responsible for general office duties, multi-line

phone system, faxing, filing, Outlook, federal mail

and interoffice mail distribution, document

preparation, reports, presentations, spreadsheets,

and regular staff and board meetings. Performed

other duties as required.

Experience

2002- 08/2009 District Human Resources Director

Detroit, MI

Detroit Academy of Arts and Sciences.

Directed day-to-day office operations, providing

fundamental support to company Executive Director,

employees, and team.

Managed recruitment and retention activities,

directed employment activities related to

developing sources of qualified applicants,

interviewing, selecting, and hiring candidates.

Employment contract agreements, dissemination, and

implementation and administering of collective

bargaining requirements.

Administered, directed, and oversaw medical and

health care plans for all employees, facilitated

open enrollment for medical, health, dental,

vision, short and long term disability, and other

voluntary supplemental insurance benefits.

Counseled and advised employees/managers on

employee relation's issues; recommended solutions

and methods to address problems, ensured

terminations were carried out legally. Facilitated

COBRA continuation rights.

Conducted new hire orientation sessions as

necessary as well as exit interviews.

Managed information systems containing personnel

information for three quarterly audits per year.

Analyzed data concerning personnel verification

reports completed by auditors. Generated NCLB

local, state, and federal personnel compliance

reports.

Maintained personnel filing system for 175

employees. (Manually and electronically)

Completed State and Federal Background Checks on

employees through Identix Identification Services.

Assisted in writing the district policy,

procedures, and practices manual.

Spoke to individuals in large groups, in order to

teach, inform, or persuade. Directed and

coordinated personnel compliance initiatives.

Administered comprehensive training on effective

communication, management style and technique,

rewards and retention, promotion and advancement.

Adhered to the U.S. Department of Labor Employment

Standards Administration, Equal Employment

Opportunity guidelines, and Michigan Occupational

Health and Safety Administration, FMLA, FLSA,

ERISA, ADA, HIPPA, I-9 requirements.

Created a team work ethic to ensure proper morale

and low turn over. Dealt with customers,

colleagues, agencies, and partner associates in a

positive professional manner.

Worked with Finance Director and Payroll

Administrator to develop compensation packages

suitable to employee's years of experience and

credentials. ADP, QuickBooks applications.

Maintained compliance with all U.S. Department of

Education governmental rules and guidelines.

Knowledge of federal and multi-state labor and

employment laws.

Participated in appropriate recruitment,

promotional and enrollment activities, career

fairs, open houses, regional presentations,

employment conferences, training sessions,

orientation programs, and career days.

Implemented strategic plans based on hiring

priorities and staffing goals. Negotiated and

administered collective bargaining agreements.

Responsible for staffing, scheduling, and

supervision of personnel. Performance Evaluation,

effective customer service initiatives.

Administered Worker man's Compensation, 401K, and

Unemployment enrollment claims as needed.

Ross Hill Academy 2000-2002

Detroit, MI.

Instructed students in self-contained classroom.

28-32 students.

Maintained records including attendance, grade book

and honor roll information.

Coordinated events including parent volunteering

and after school programs. (i.e. family fun night,

and world adventure food tasting)

Collaborated with Principal and colleagues on

school improvement initiatives.

Education

Michigan State University

East Lansing, MI

B.A., Social Science, James Madison College

University of Phoenix (Online) Present

Troy, MI.

MBA, Master of Business Administration

Professional Strengths

HR Start-ups/Turnarounds / Executive/ Staff

Recruiting/ On-boarding/ Benefits

Administration/Employee Relations /Behavioral

Interviewing /Succession Planning Federal/ State

Employment Laws/ Human Resource Audits /Employee

Training & Development/ Organizational Development/

Labor Union Relations/ Negotiating favorable deals/

Personnel Database Management

Qualifications

Excellent verbal and written communication skills.

Proven ability to work in a fast paced Human

Resources environment.

Strong organizational, time management, planning

and operational skills.

Places appropriate emphasis on "excellence" and

"speed of response" in work performance.

Proficient in Microsoft Office, XP, Vista, Excel,

QuickBooks, PowerPoint, ADP, HRIS applications.

Society of Human Resource Management (SHRM) member.

. e-mail abkma2@r.postjobfree.com

6533 East Jefferson Loft 416 .detroit, Michigan 48207, 313-***-****

Contact this candidate