Project Manager

George N. Apgar, PMP

** ********* ******* ***** ( Camargo, IL 61919

(H) 217-***-**** ( (C) 217-***-**** ( *******@*****.***

CAREER SUMMARY

PMP-Certified Information Technology professional with over 20 years

extensive corporate and consulting experience managing and directing the

implementation of small specialized through large-scale projects with

strong leadership focus in Strategic Planning, Project Management and

Business Analysis. Diverse experience in the Insurance, Healthcare,

Utility, Government, Grain-Processing and Telecommunications industries.

Proven success at identifying and providing creative, practical solutions

to complex business issues and opportunities.

TECHNICAL EXPERIENCE

Methodologies: Agile, Solution Development / SDLC, Summit

Desktop Tools: Microsoft (MS) Project, Project Server, Outlook,

SharePoint, Team Foundation Server, Lotus Notes,

Primavera Teamplay

Environments/ .Net Framework, Web Applications, Multi-Tier Client

Server, Mainframe,

Technologies: Midrange, UNIX

PROFESSIONAL EXPERIENCE

HEALTH ALLIANCE MEDICAL PLANS (HAMP), Urbana, IL

2008 - 2010

A managed care organization serving over 300,000 members in downstate

Illinois and central Iowa.

Director of Information Technology

Reported to CIO. Managed and directed internal staff of 40 FTEs, annual

capital and expense budget of $10M, and $5M strategic project initiatives

budget. Key areas directed included:

Technical Services:

Responsible for infrastructure planning and support needs. Directed the

replacement of the legacy IBM iSeries platform with an IBM p520. Developed

a roadmap for migrating Health Alliance's (HA) TPA subsidiary Health Care

Horizons (HCH) onto the RIMS 4.x QicLink platform. Also directed the

migration of HCH's current telephony platform to integrate with Cisco

Unified VOIP platform. Directed all help desk and technical support

activities.

Project Management Office (PMO):

Completely built HA's PMO from the ground up. Hired project managers and

then developed a customized project methodology based on Project Management

Institute (PMI) fundamentals tailored to HA's needs. Provided the vision

for the development of a customized application to facilitate project and

portfolio management, which integrated MS SharePoint, Project Server and

Team foundation Server technologies.

Application Services:

Retooled existing staff and hired new as appropriate to build new

applications, adapt existing applications and integrate with various health

care packages using newer technologies such as .net framework and C#. Team

completed an in-house content management application, which will facilitate

the complete re-branding of HA's internal and external web presence.

Key accomplishments included:

. Identified changes and trends in computer and systems technology, served

as technology Subject Matter Expert (SME) to Senior Management.

. Participated in overall business planning at the Senior Management

level, bringing current knowledge and future vision of technology and

systems as related to the organization's competitive position.

. Determined long-term organization-wide information requirements and

developed overall strategy for information systems development and

hardware acquisition.

. Developed and implemented a system for quantitatively prioritizing IT

initiatives as they aligned to the Key Business Objectives of the

organization.

. Acted to assure integrity of organization data, proprietary information,

and related intellectual property through information security and

access management.

. Acted as highest interface with non-technical user functions in

determining overall information systems approach.

. Negotiated / renegotiated all software and hardware contracts.

. Established all internal IT controls for SAS 70 and HIPAA compliance.

. Exercised staff oversight to ensure new operations plans, policies,

procedures, and transition/migration plans were consistent with the

overall company goals and objectives.

. Reinforced team approach throughout department on customer projects and

internal initiatives. Supported and solicited input from team members

at all levels within the organization.

. Continually defined and implemented Key Performance Indicators (KPI's)

leading to a 25% improvement in customer satisfaction. Ensured

department delivered superior solutions for customer base. Provided

senior level resolution to internal IT customer issues.

KEANE INC., Boston, MA

1995 - 2008

IT Services firm specializing in Project Management, Application Services,

Infrastructure and Business Process outsourcing solutions.

Principal Consultant

Client: State Farm Insurance, 1999 - 2008

Served as Project Manager in the areas of Homeowner and Commercial

insurance. Worked with diverse project teams that included on-site, nation-

wide and off-shore team members.

. Participated in pre-project planning with the client, which included

managing requirements gathering with stakeholders, hardware and

software assessment with regards to the strategic direction of the

enterprise, cost benefit analysis and project estimation.

. Directed and facilitated project initiation activities including

determining project objectives, high-level deliverables, assumptions

and constraints.

. Directed/facilitated all project management planning including,

schedule development, risk management planning, quality, scope, cost,

and communications management planning.

. Actively managed project to the project plan during project execution

and control.

. Managed/facilitated project closure activities including product

verification and lessons learned.

. Participated in resource workload planning and project staff

evaluation.

. Participated in defining and implementing operational metrics with the

client to identify process improvements for managing resources.

. Received K-Pin and Outstanding Performance Awards.

Assisted Keane in implementing the Dallas Development Center (DDC), 1999 -

2000

Served as liaison between client and Keane in leading the set-up and

establishment of the DDC to provide development/support services for

Homeowner and Commercial system applications. Responsible for developing

new processes and procedures that coincided with client's methodologies.

Acted as on-site Keane representative to the client. Key responsibilities

included:

. Defined and developed all work flow processes and improvements.

. Reviewed and approved all project estimates and negotiated work

acceptance.

. Provided SME expertise in the areas of Homeowner and Commercial

Insurance.

. Facilitated risk analysis and risk management with client.

. Worked with the client to resolve conflicting direction/issues.

. Lead and facilitated "Lessons Learned" sessions.

. Facilitated all Change Control requests.

. Monitored and facilitated Quality Assurance for all deliverables.

. Participated in workload planning and resource utilization planning.

Client: Carle Clinic Association, Urbana, IL 1996 - 1999

Served as Project Manager. Directed, trained, hired and mentored a team of

consultants and employees supporting the Patient Scheduling, Hospital

Patient Billing, Charge Analyzer, Group Editor and Occupational Medical

systems in mainframe and client server environments. Coordinated and

directed all system enhancements and modifications with department managers

and staff. Directed and staffed for Y2K conversion. Key team

accomplishments included:

. Rewrote the patient recall system.

. Developed a demographic interface between the scheduling and billing

systems.

. Co-developed a billing system for the Marketing department using Visual

Basic.

. Developed a patient referral system that interfaced with the scheduling

system.

Client: Illinois Power (Now known as AmerenIP), Decatur, IL 1995 - 1996

Served as Project/Team lead for the conversion of a complex, on-line

Materials Management Information System using CICS, COBOL, IMS and DB2.

PREVIOUS EXPERIENCE

COMPUTER SCIENCES CORPORATION, Champaign, IL

1995

Sr. Technical Consultant

Served as Project lead for the development of various CICS on-line data

collection systems.

ARCHER DANIELS MIDLAND, Decatur, IL

1990 - 1995

Programmer/Analyst

Served as a developer and SME for the Sales Team. Responsibilities

included analyzing business requirements and developing system solutions.

Worked with Business Analysts and all levels of management to design and

develop customized upgrades.

CENTRAL ILLINOIS PUBLIC SERVICE COMPANY, Springfield, IL

1988 - 1990

(Now known as AmerenCIPS),

Programmer/Analyst

Served on a new systems development team; analyzing business requirements

and developing code.

ILLINOIS DEPARTMENT OF REVENUE, Springfield, IL

1987 - 1988

Programmer II, Systems Development Division

Served as a programmer for applications development.

EDUCATION / ADDITIONAL TRAINING

Bachelor of Science in Business, Eastern Illinois University, Charleston,

IL, 1986

Majors in Computer Management and Administrative Information Management

Portfolio Management: Aligning Projects to Strategic Objectives, Project

Management Institute, 2009

PMI-CIC 2008 Conference, 2008

Delivering Project Truth to Decision Makers Using Quantitative Methods,

Lambert Consulting Group, 2007

Designing & Implementing High Performance Matrix Teams, Lambert Consulting

Group, 2006

Defining, Estimating, Scheduling & Status / Forecasting Projects, Lambert

Consulting Group, 2005

Keane Productivity Management, Keane, Inc., 2004

CERTIFICATIONS

PMI Certified Project Management Professional (PMP)

PROFESSIONAL AFFILIATIONS

Member, Project Management Institute (PMI)

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