Manager Customer Service
Resume:
JAMES C. STULTZ
Chandler, Az. **225
********@*****.***
CUSTOMER SERVICE REPRESENTATIVE
siness/Operations Development Projects/Task Management
veloped/Training Manager Employees/Public Relations
formance Growth Special Projects
ACCOMPLISHMENTS AND RESULTS
1. Two restaurants were recognized for an overall fiscal performance in the Divisional Top Ten.
2. Formulated training programs that resulted in the overall growth of customer satisfaction by 80%.
3. Selected to participate in a corporate task force for the implementation of, “Leverage Individual and Cultural Diversity”
companywide.
4. Certified as regional Dispute Resolution Facilitator.
Recognized by Divisional Vice President for Outstanding Business Ethics Contributions.
Responsible for improving and increase Guest Service in poor performing restaurant.
Resolved customer request, questions, and complaints requiring analysis of the situation to determine the best use of
resources and resolution of problems.
Excellent communication skills and problem solving abilities.
Utilized computer systems extensively to monitor customer satisfaction data.
PROFESSIONAL EXPERIENCE
Sports & Entertainment Services Guest Relations March 2009 to Present
The Room Store Sales Associate February 2008 to October 2008
Romano’s Macaroni Grill General Manager April 2000 to December 2005
Red Lobster General Manager September 1988 to March 2000
EDUCATION
The Pennsylvania State University B. S. Business Logistics
ICM School of Business Computer Programming
California State Polytechnic University Effective HR Management
American Management Association Interviewing People Training
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