Resume

Sign in

Customer Service Management

Location:
Montgomery, Alabama, 36116, United States
Posted:
May 24, 2010

Contact this candidate
Sponsored by:
TalentDesk
Post Jobs to
Multiple Job Boards &
Get more Candidates
Try it Free!
Start your 30-day
Free Trial

*********** R. *********

**** ********** ***

Montgomery, AL 36116

(334) ***-****

*************@*******.***

Objective:

To obtain an Information Technology position in

an established company with legitimate

opportunities for advancement.

Professional Profile:

Communication, time management and client management skills

Written communication skills

Ability to prioritize tasks and make decisions within established

guidelines and policies

Knowledge of a networked desktop environment, and associated hardware and

software

Proficient at troubleshooting PCs in a LAN environment

Ability to explain technical information in a way that establishes rapport,

persuades others and fosters understanding

Ability to work independently as well as part of a team

Ability to adapt to changes, and resolving conflict

Education:

Alabama State University, Montgomery, AL

Major: Computer Science

Completion Date: May 2004

Keyword Competencies:

AS/400, VTAM, MVS, OS/390, TSO/ISPF, IBM/ES 9000, CICS, DADSD,

JCL, CA-PRODUCTS, NEW DIMENSION (CONTROL-M, CONTROL-T),

ELECTRONIC BANKING, CMF, MICROSOFT OPERATING SYSTEMS.

TPX, TCPIP, C/C++, HTML, SQL, Oracle8i & 9i, Pascal,

COBOL, SAP, JavaScript, Windows 2000 & XP;

Microsoft Office Professional 2000, XP, & 2003,

Employment:

12/2007 -Present Colonial Banc Group Inc. /BB&T

Infrastructure Command Center Operator: Provide production and application

support, handle problems and failures. Obtain correct and complete

information when required. Have a working knowledge of planned enhancements

to the production systems and impact on application within own area of

responsibility. Explain technical problems and solutions to non-technical

user. Assist with the preparation of and provide user training. Read

manuals and system documentation in order to answer functional and

technical questions. Highlighted Responsibilities Include: Batch Operations

"monitoring, running, and repairing batch jobs, ticketing issues and

escalation as necessary. System Operating - monitoring systems, ticketing,

escalation and co-ordination of remedial efforts as necessary. Event

(Alarm) Management "simple break/fix, ticketing issues and escalation as

necessary. Incident Management "playing an active part in documenting,

escalating and co-coordinating remedial efforts for all issues. Change

Implementation "Apply changes as scripted and co-ordinate redial actions if

necessary, including ticketing and escalation. Maintain operation logs and

note corrective actions taken. Monitor backup procedures on networked

computers and track file and data storage on networked storage/server

facilities, as well as, tapes. Attend work on a regular basis, on time and

withstand varying degrees of stress.

05/2006-01/2007 Computer Source, Inc.

Dell Technician: Duties were to support and maintain in-house computer

systems, desktops, and peripherals. This includes the installing,

diagnosing, repairing, maintaining, and upgrading of all hardware and

equipment while ensuring optimal workstation performance. Troubleshooting

problem areas in a timely and accurate fashion, and providing end user

training and assistance where also required. Once preexisting issues are

resolved a detailed record of all services performed is created and all

damaged or malfunctioning parts are packaged and returned. However, first I

had to obtain certifications on all makes and models of Dell computers and

laptops. This ranged from dimension desktops, optiplexs, latitudes and

inspirions just to name a few.

10/2006-11/2007 Hyundai Motor Manufacturing America.(Aerotek)

Quality Inspector: PDI (Dynamics): Duties included inspecting the Hyundai

Sonata and Sante Fe main operations such as gears, acceleration, brakes,

window functions, door locks, lights, etc. Inspection the underbody of the

vehicles to ensure that all bolts, nuts, and cables were present and torque

were also duties performed as well. Furthermore, all defects had to be

properly recorded to ensure that the vehicles received the proper repairs.

Body Department (BC Line 1&2): Duties included inspecting the base metal

foundation of the Sonata and Sante Fe for defects such as highs, lows,

dents, mis-welds, missing components and unevenly measured gaps and flush.

Paint Department (Moist Sand): Duties included inspecting the base metal

foundation of the Sonata and Sante Fe for sand after the first layer of

prime coating had been applied.

04/2005-08/2006 Johnson Controls, Inc.

Automotive Supplier Team Member: Duties included providing several

excellent and well produced automotive parts which were installed to

complete the Hyundai Sonata and Sante Fe. In addition, teamwork and

handling quality issues with these products and services were also some of

the duties performed all while meeting the customer's needs under tight

pressure and strict deadlines.

01/2004-10/2006 Carrabba's Italian Bar & Grill

Server: Duties include providing excellent customer service by greeting

guests at their tables, keeping them comfortable. Provide efficient service

by guiding guests through menus, suggestively selling drinks, appetizers,

entrees and desserts. Meeting the customer's needs in a timely fashion; all

while containing the correct amount of money and adequate supplies of

change in conformity with total sales data. In addition, teamwork, handling

difficulties with products and services, and answering questions politely

when under massive pressure were other duties performed.

08/2000-08/2003 Graphics and Duplications

Assistant Graphics Operator/Receptionist: Duties included handling multiple

duplication documents under tight pressure and strict deadlines. Answering

the phone, photocopying, scanning, and organizing several graphic projects

were other duties performed.

References

Amber Daniels Communications Rep 334-***-**** Former Coworker

Anthony Richardson Unix Admin 334-***-**** Colleague

Derek Simon Mathematics Professor 334-***-**** Colleague



Contact this candidate