Customer Service Manager

BRYAN POIRIER

***** ********** **** #**

Omaha, NE 68164

Cell: 303-***-****

Email: **********@*******.***

Education: Chippewa Valley Technical College, Eau Claire, WI

A.A.S. in Marketing Graduated: December 2000

GPA 3.8 (4.0 scale)

University of Wisconsin - River Falls, River Falls, WI

General Education, Fall 1993 GPA: 3.0

Key classes: Market Research, Computer Applications, Speech, and

Supervisory Management

Experience: World Marketing, Omaha, NE

Data Processor/Copy Operator, December 2008- Present

-Processing large variable data files for printing/mailing

-Filtering address lists for bad addresses and information

-Communication with various teams to ensure timely delivery

of customer orders

-Managing multiple print queues for high volume copiers

-Mail Merges using GMC PrintNet T and Jet Letter software

-Awareness of most recent postal regulations to ensure best

discounts for customers

IKON Office Solutions, Bellevue, WA

Site Supervisor, January 2002- September 2008

-Responsible for site tours for new employees

-Assist in filing initial paperwork for new hires

-Assisting various team in customer service

-Assist managers and customer service reps troubleshoot site issues

-Cost analysis for customer and proposing cost saving solutions

-Train employees and customers on various office machines

-Spreadsheet design for customer HR departments

-Digital file manipulation for print on various printing equipment

Management Resource Solutions, Golden Valley, Minnesota

Document Center Supervisor, October 2000- January 2002.

-Document Processing for legal and academic clients

-Customer Service

-Designing newsletters, advertisements, and other publications

-Meeting strict deadlines for printed materials

-Process and maintain customer orders using a corporate database

-Oversee a group of 4 college students on 2nd shift

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BRYAN POIRIER

10834 Cottonwood Lane #24

Omaha, NE 68164

Cell: 303-***-****

Email: **********@*******.***

Experience: United Health Group, Golden Valley, Minnesota

Default Call Operator, August 2000 (Temp Position)

-Greet customers calling in

-Direct customers to appropriate department based on the nature of their

questions

-Data entry

-Research policy location of health plans not located in the local office

-Work with company representatives over the telephone in other offices

across the US

Epicor Software, St. Louis Park, Minnesota

Order Processing Administrator, June 2000 to July 2000 (Temp Position)

-Process software orders for approx. 15 salespeople

-Prepare revenue reconciliation statement for 2nd Fiscal Quarter

-Track shipments in progress for customers

-Correct errors on invoices and check for accuracy

-Work directly online with Irvine, CA office using Microsoft Outlook

-Maintain meeting schedules and send out notices to sales staff

-Create and maintain marketing databases

Burger King, Eau Claire, Wisconsin

Assistant Manager I, June 1993 to May 2000

-Management of full shifts -Employee Scheduling

-Sanitation Control -Promote Products

-Hired and trained approx. 25 staff -Supervise staff of approx. 40

-Evaluate crew and management performance

-Cash deposits and associated book work

Computer Skills: Microsoft Windows 98, 2000, Xp, Vista, & Windows 7

Lotus Notes Jet Letter

Word Perfect GMC PrintNet T

Linux Microsoft Front Page

Microsoft Outlook BCC and SAP mailing software

Microsoft Office (Including Word, Excel, PowerPoint, & Access)

Other Skills: Public Speaking, Written Communications

References: Available upon request

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