Samuel B. Alexander

**** **** ****** **** # **

San Diego CA 92105

Home 619-***-****

abkm05@r.postjobfree.com

To obtain a position where my Computer, Customer Service and Organizational skills will be utilized

Education:

B.S Information Systems Coleman University Present

M.C.S.E, A+, NET Certification Kelsey Jenny College 1998-2000

Bachelor of Science Marketing University of Maryland 1986-1989

Key Skills:

Operating Systems:

Windows 2000, Server, XP, Professional, Small Business Server 2003

Other Applications:

Office Suite 2003, People soft, QuickBooks, Peachtree and Office 2010(Excel, Word, Access, PowerPoint and

OneNote)

QUALIFICATIONS:

Substantial experience and outstanding skills in customer service with 10 years inner office experience.

Accustomed to working in fast paced environments with the ability to think quickly and successfully handle

difficult clients.

Use the Internet daily and know the workings of it from customer assurance to e-commerce.

Excellent knowledge of computers and their inner workings as well as other office equipment

Exceptional inter-person skills, ability to work well with others, in both supervisory or support staff roles.

Work History:

Alexander Graphics & Associates LLC,

Customer Service / Office Manager San Diego CA, 2009 - 2010

Provided excellent leadership to all volunteer staff members, Created and implemented company policies to establish a

productive work environment, Created and maintained company documents using word, excel, and QuickBooks,

Developed advance power point presentations for customer viewings, attended weekly staff meetings to motivate and

encourage positive interaction with new and exciting customers, Maintain AR and AP accounting records using Peachtree

and QuickBooks as well as MS excel software, Used MS Outlook to prepare and maintained staff and customer

scheduling, Proofread company contracts and submitted them to clients, Processed inventory reports with attention to

details, Ran weekly reports on sales and conducted monthly meetings with outsourced marketing firms to aid in the

companies growth

Maintained and repaired office network and computer systems

University of California San Diego, Medical Center (UCSD)

Programmer Analyst / Office Administrator San Diego CA, 2008 - 2009

Under the supervision of Facilities Engineering, Monitored hospitals phone calls in Facilities inbound call center, Develop

and maintain departmental websites using Microsoft Share-point developer and Front Page. Develop and maintain

operational databases, spreadsheets, and reports. Receive, log and dispatch facility work requests, perform follow-up

customer satisfaction calls. Assist with customer satisfaction survey and initiate service and repair calls. Preformed

installations, upgrades, and provided phone and in-office technical support for PC and printer problems for all

departmental computer systems: including operating systems, database software, and network applications. Program

Provided Administrator functions for (TMA) a Computerized Maintenance Management System (CMMS) for the entire

hospital.

UCSD – temporary position through Manpower, Associates

Computer Administrative Support San Diego CA, 2007 - 2008

Assisted Workers Compensation Division with daily general office duties, Developed advanced access database solutions

for several staff members, Used Excel spreadsheets to assist Emergency Preparedness and Response (EP&R) department

with grant calculations, Created “After Action Reports” for Emergency Preparedness drills, Created illustrated manuals

for nursing staff, Created several documents to assist EP&R department with state drill preparation, Created Access

database to support National Incident Management System (NIMS) Certification records associated with FEMA. I

completed several FEMA Certification courses in relation to, the California State Emergency Preparedness Plan.

NASSCO – temporary position through Manpower, Associates

Administrative Computer Support San Diego CA, 2006-2007

Evaluated and ran computer reports in order to perform weekly matrix for the departments. Processed reports using Excel

and Fox Pro in order to satisfy management needs Created reports from the LMS database program Collated daily

manning and weekly overtime hours, processed injury reports and assisted in the management of all light-duty staff

members. Processed weekly performance summaries for the department which included block erections, reworking

summaries, cumulative efficiencies for all PC’s, and late–to-starts and completes. Processed crew changes using smart-

time and run safety reports using PeopleSoft

Reference available upon request:

Contact this candidate