Customer Service Sales
Resume:
JAIRO H. GONZALEZ
*** ***** ***** ***** *** *****5
Sunny Isles, FL, 33160
E-mail: *******@*******.***
________________________________________________________________________
OBJECTIVE:
Highly methodical Inventory and Customer Service Manager with 6 years of
experience in an International Company, looking for a company where my
experience, bilingual abilities and education can contribute to the success
and growth of my employer.
AREAS OF EXPERTISE:
. Customer Service Management
. Inventory Management
. Supply Chain Management
. Import Export Regulations
. Shipping Procedures
PROFESSIONAL SKILLS:
Bilingual English - Spanish (write, read, and speak), multitask,
resourceful, self starter, responsible, oriented to detail, good knowledge
of computer applications such us Microsoft Word, Excel, Power Point, Quick-
Books, Out look, Analytical skills and problem-solving oriented.
EDUCATION:
2010 Masters in International Business
Everest University (Pompano Beach, FL)
2009 Supply Chain Management & Purchasing Management
Florida Atlantic University (Boca Raton, FL)
1997 Bachelor of Science in Business Administration
Pontificia Universidad Xaveriana (Bogota, Colombia)
PROFESSIONAL EXPERIENCE:
Hazera Seeds Inc., 05/06 - Present
Inventory and Customer Service Manager
Management position created to improve inventory procedures, forecast of
sales and customer satisfaction. Oversee and process orders for North
America, Canada, Mexico, and Central America.
* Manage two warehouses and all inventory functions including analysis
and control.
* Coordinate and make decisions regarding Inventory Purchases depending
of sales and availability of products.
* Prepare forecast of sales every month of existing and new products.
* Present monthly inventory reports to headquarters.
* Provide excellent customer service and support to make sure clients
receive products timely and free of errors.
* Process orders from start to finish including invoicing, packing, and
shipping.
* Process Inventory Purchases from headquarters. Prepare import
documents and coordinate releases from customs with broker agents.
* Schedule bookings from clients in order to guarantee fulfillment of
orders on time.
* Inform customers in United States, Mexico and Central America about
new products, prices and availability of products.
JAIRO H. GONZALEZ
100 Kings Point Drive Apt 516825
Sunny Isles, FL, 33160
E-mail: *******@*******.***
Hazera Seeds Inc., 08/2004 - 05/2006
Inventory and orders Processing Supervisor
. Selected to establish, set up and run new inventory warehouse in South
Florida.
. Receive, confirm and process sales orders for United States, Mexico
and Canada.
. Process purchase orders and coordinate inventory activities.
. Report customer complains, suggestions and special requests to
headquarters.
. Prepare Inventory reports to headquarters.
. Coordinate customer satisfaction by contacting customers and adhering
company policy.
. Serve as a liaison between Costumers, Subsidiary and Headquarters in
all related to Supply Chain activities.
. Contact dealers in US, Mexico and Central America to inform
availability of products.
. Processed sales orders in a timely basis and free of errors.
. Maintain efficient communication with carriers and forwarding
companies to ensure accurately delivery of products.
PROFESSIONAL ACHIEVEMENTS:
. Within three months met and exceeded goals by reducing in 20% errors
and discrepancies in inventory.
. Established new Forecast system which reduced inventory cost in more
than 20%
. Established inventory controls to prevent and detect mistakes in
fulfillment of orders.
. Implemented inventory functions including monthly counting and
rotation analysis.
. Reduced overall cost of sales in15% trough agreements with suppliers
and distributors of our products.
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